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Contact Centre Adviser (8x permanent)
| Posting date: | 13 June 2024 |
|---|---|
| Salary: | £25,500 per year |
| Hours: | Full time |
| Closing date: | 24 June 2024 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | General Medical Council |
| Job type: | Permanent |
| Job reference: | Contact Centre Adviser (8x permanent) |
Summary
Are you passionate about providing an excellent service to a variety of stakeholders, confidently resolving a range of complex issues? Are you tired of working to targets and want to focus solely on delivering world class customer service?
We are looking for Contact Centre Advisers to join us on a full-time permanent basis, working 35 hours per week. You will be working Monday to Friday on rotating shifts. There is no requirement to work at weekends. We have embraced hybrid working and so after two months of induction training and supported introduction to the role, you can work remotely at home four days each week. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.
You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.
For over 160 years, the General Medical Council (GMC) has been helping to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards and act when they are not met.
What you’ll be doing
As a Contact Centre Adviser, you’ll play an integral role in making sure the GMC operates effectively. You will:
Answer calls, emails, letters and web-based enquiries about a wide variety of issues from a range of customers.
Accurately update our customer systems during and after customer contacts.
Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
Meet and exceed departmental and individual SLAs.
Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.
You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.
Virtual event
To assist you with your application we will also be holding a virtual drop-in session on Wednesday 19th June at 12pm for up to an hour, where you can join us for more insights on the role and advise on how to apply, to register please follow this link: https://www.smartsurvey.co.uk/s/P2Y1WH/
Apply today and kick start your career with us!
How to apply for the role
Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.
We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.
We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.
If you do not provide all the above, we will not be able to progress your application.
Applications may be submitted in Welsh, please contact recruitment@gmc-uk.org to access a copy of the translated application form. Please be assured that an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Please note that the interviews and assessments are due to take place week commencing 8 and 15 July 2024 over an MS Teams call. Candidates need to be available to attend on these dates. The start date for successful applicants will be 9 September 2024, you will be required to attend a full five-week initial induction followed by a further four weeks supported introduction into the role. This will be based in the office. During this period, requests for annual leave will not be accepted.
We are recruiting for positions in this campaign on a full-time basis. Your training will be office based. We will be able to offer hybrid working with a mixture of home and office working upon successful completion of your training.
In return for your hard work, you’ll get
£25,500
30 days holiday with the option to buy and sell more.
a generous 15% employer contribution pension
Flexible hybrid working
Discounts at 100s of high street and online stores
Discounted on site gym membership.
Private medical insurance
Employee assistance programme
Cycle to work scheme for those wanting a greener commute.
Bike lockers and shower facilities
a range of learning and development opportunities designed to support your ongoing progression.
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
We are looking for Contact Centre Advisers to join us on a full-time permanent basis, working 35 hours per week. You will be working Monday to Friday on rotating shifts. There is no requirement to work at weekends. We have embraced hybrid working and so after two months of induction training and supported introduction to the role, you can work remotely at home four days each week. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.
You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.
For over 160 years, the General Medical Council (GMC) has been helping to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards and act when they are not met.
What you’ll be doing
As a Contact Centre Adviser, you’ll play an integral role in making sure the GMC operates effectively. You will:
Answer calls, emails, letters and web-based enquiries about a wide variety of issues from a range of customers.
Accurately update our customer systems during and after customer contacts.
Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
Meet and exceed departmental and individual SLAs.
Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.
You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.
Virtual event
To assist you with your application we will also be holding a virtual drop-in session on Wednesday 19th June at 12pm for up to an hour, where you can join us for more insights on the role and advise on how to apply, to register please follow this link: https://www.smartsurvey.co.uk/s/P2Y1WH/
Apply today and kick start your career with us!
How to apply for the role
Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.
We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.
We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.
If you do not provide all the above, we will not be able to progress your application.
Applications may be submitted in Welsh, please contact recruitment@gmc-uk.org to access a copy of the translated application form. Please be assured that an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Please note that the interviews and assessments are due to take place week commencing 8 and 15 July 2024 over an MS Teams call. Candidates need to be available to attend on these dates. The start date for successful applicants will be 9 September 2024, you will be required to attend a full five-week initial induction followed by a further four weeks supported introduction into the role. This will be based in the office. During this period, requests for annual leave will not be accepted.
We are recruiting for positions in this campaign on a full-time basis. Your training will be office based. We will be able to offer hybrid working with a mixture of home and office working upon successful completion of your training.
In return for your hard work, you’ll get
£25,500
30 days holiday with the option to buy and sell more.
a generous 15% employer contribution pension
Flexible hybrid working
Discounts at 100s of high street and online stores
Discounted on site gym membership.
Private medical insurance
Employee assistance programme
Cycle to work scheme for those wanting a greener commute.
Bike lockers and shower facilities
a range of learning and development opportunities designed to support your ongoing progression.
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.