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Supported Housing & Temporary Accommodation Officer

Posting date:	13 June 2024
Salary:	£19.95 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	12 July 2024
Location:	BRENT, London, NW10 3BD
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Brent 5250340

Summary

What's involved with this role:

Temporary Supported Housing & Temporary Accommodation Officer

Reference no: Brent 5250340

Pay rate: £19.95 per hour PAYE

Hours per week: 36 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: BRENT, London

Enhanced DBS required for this role

A Supported Housing & Temporary Accommodation Officer is required to provide a comprehensive housing management service to the Supported Housing and Temporary Accommodation portfolio, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is provided at all times. To collaborate with adult social care team, care providers, property services, and housing needs team in providing a robust and effective service to Supported Housing and Temporary Accommodation residents, including supporting clients in extra care housing.

Key responsibilities:

Provide an effective housing management service to supported housing and temporary accommodation clients, including extra care clients, working with multi-agency partners and within the relevant legal and regulatory frameworks.
Provide onsite support for all housing management issues for key sites including Knowles House.
Complete quarterly property inspections with handy person or as directed by line manager, ensuring recorded defects are rectified within agreed time scales.
Address any issues such as ASB or neighbour disputes using established policies and processes within Brent Housing Management and liaise with supporting team such as legal where necessary.
Work closely with care providers, adult social care, and housing needs team, and other agencies to ensure clients are able to access a full range of services and support.
Work with care providers to provide support to vulnerable adults with a focus on tenancy sustainment.
Work with Homelessness Prevention Officers to ensure those in Temporary Accommodation are prepared to meet the requirements of their tenancy when moved to permanent accommodation
Ensure tenancy breaches are communicated to relevant teams so action such as discharging duty can be carried out if necessary.
Work to deliver high levels of satisfaction among residents living in this portfolio.
Maintain comprehensive notes on the CRM system including making referrals to teams where required e.g. fraud, safeguarding.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

Evidence of continuous professional development in Housing.



Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of working in supported housing / housing related support environment is desired (e.g. sheltered housing and/or extra care).
Experience of working in housing related or similar customer facing area, or studying a housing related subject.



Knowledge:

Knowledge of housing legislation in particular an understanding of Landlord and Tenant law, supported housing and basic homelessness legislation.
Knowledge of safeguarding and working with vulnerable adults.



Skills & Abilities:

Able to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Good negotiation and influencing skills, patient and knowledgeable.
Can prioritise work in order to meet deadlines.
Able to work under pressure with minimum supervision.
High attention to detail and ability to self-check and review work outputs to ensure accuracy of records.
Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to customer and organisation, and achieve positive outcomes.



***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Job Ref: Brent 5250340


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.