National Service Centre Call Agent (Shift)
| Posting date: | 12 June 2024 |
|---|---|
| Salary: | £29,170.3 to £31,212.2 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 July 2024 |
| Location: | Salisbury, SP3 4RS |
| Company: | Landmarc Support Services |
| Job type: | Permanent |
| Job reference: | landmarc/TP/58/813 4054 |
Summary
Landmarc, a world leading provider of integrated support services to the military, are looking for a talented and motivated Call Centre Agent (shift) to join our team up on Salisbury Plain in Wiltshire. We are looking for a motivated and enthusiastic person who has previous customer service experience and a strong working knowledge of administration to join the team
This varied and exciting role will involve by dealing with inbound and outbound calls to users of the Defence Training Estate, whilst upholding the best customer service at all times. The role offers excellent career progression into a forward thinking company.
The role offers the successful person huge flexibility, being able to do 3x 12 hours shifts per week, with some of these being completed on a work from home basis.
Please note, this role will operate on a shift basis, to include nights and some lone working.
Package DescriptionLandmarc will provide you with a competitive salary, in addition to this we also offer the following main benefits, amongst many others:
Pension
Landmarc offers all employees an opportunity to join the company stakeholder pension scheme, where the company will contribute up to 8% of the employee’s salary
Holiday
Employees are entitled to 25 days pro rata during each year of employment plus public holidays. 3 extra discretionary days are normally given in addition to annual leave allowances at Christmas
Annual leave allowance will increase in recognition of your continued service
Holiday purchase – purchase up to 10 more days holiday to use throughout the year
Other benefits
Edenred – Employee Discount scheme
Tusker – Salary sacrifice car scheme
Annual salary review, in consultation with the recognised Trade Unions
Life assurance insured for three times your annual salary, to help the loved ones that are left behind
Reimbursement of professional fees and on-going training
Family friendly policy
Sick pay
Main Responsibilities- Providing a helpdesk service for the National Training Estate
- Creating work orders
- Answering and managing incoming calls
- Booking travel and accommodation
- Reception cover
- Administration
- Computer literate
- A good level of numeracy and literacy
- Confident at communicating on the phone or by email
- To be able to communicate effectively at all levels
- Work under pressure in a fast paced environment
- Good administration skills
- Customer service experience
- Full UK driving licence
- Live within commutable distance of the office
About The Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.
By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.