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PALS Officer | Nottingham University Hospitals NHS Trust
| Posting date: | 12 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 12 July 2024 |
| Location: | Nottingham, NG7 2UH |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Permanent |
| Job reference: | 6314863/164-6314863 |
Summary
Are you looking for a job where you can support patients, staff and service users and use your exceptional customer care experience and communication skills? If so this may be the position for you.
The Patient Advice and Liaison Service (PALS) at Nottingham University Hospital is looking to recruit a PALS officer. You will form part of the small, friendly and dedicated team to support patients, relatives and carers raising concerns and enquiries. Within this role you will often be the first point of contact; ideally placed to direct or signpost to relevant wards, departments or services. You will work with members of the Trust as well as external health and social care organisations in order to resolve concerns.
The demands of the job are varied and involve communication either face-to-face or via the telephone. You would be dealing with a range of service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you. You would be predominantly office based but may be required to visit other areas of the Trust. If you can multi-task and have the ability to engage, listen and respond to queries within a fast-paced environment we
would like to hear from you. You require the ability to type as you need to record details on our Trust database systems.
We can offer you support and training if you can offer us a caring, compassionate manner and a willingness to work with our staff and service users.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Able to manage a caseload of PALS concerns and enquiries.
Able to act with compassion and display empathy in sometimes challenging situations and difficult conversations.
Able to manage walk in enquiries, telephone calls and emails, working in a fast paced environment.
Confident in liaising with Divisional staff to aid resolution of concerns and enquiries.
A good working knowledge of Trust systems and processes.
Excellent typing ability and knowledge of Microsoft systems (outlook, word and Excel).
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
This advert closes on Sunday 23 Jun 2024