Trustcall (Alert & Response) Supervisor - Nights
| Posting date: | 12 June 2024 |
|---|---|
| Salary: | £30,948 to £32,216 per year |
| Additional salary information: | £30,948 - £32,216 per annum depending on experience |
| Hours: | Full time |
| Closing date: | 26 June 2024 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | L&Q Group |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Trustcall (Alert & Response) Supervisor - Nights
Contract Type: Permanent
Hours of Work: Full Time – 36 hours per week
Location: Sale Point, Manchester, and within and around the Trafford Borough
Salary: £30,948 - £32,216 per annum depending on experience
Role Profile - Trustcall Supervisor.docx
Closing date for applications: 26th June 2024 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q Living currently have a fixed-term opportunity for a Supervisor within our Trustcall Alert and Response team.
The Trustcall service aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV and out-of-hours repairs call handling.
The role of the Supervisor is to guide and direct the day-to-day activities of the Trustcall team, providing support and coaching to team members and supporting management to ensure that all customers receive a safe and effective service from the team.
To be successful in the role you will have:
Experience in a telecare monitoring environment with knowledge of the requirements of the Telecare Services Authority Quality Assurance Framework
Ability to support staff to improve service delivery in a customer-focused monitoring center
Experience of coaching and providing feedback
Experience of managing rotas
Ability to prioritise and manage competing demands
Full driving license
As a requirement of the role you will cover the on-call rota. You will be working night shifts (9 hours per shift, 4 days per week) on a rota basis Monday to Sunday (including Bank Holidays).
As the ideal candidate, you will be someone who shares our values:
People - We care about the happiness and wellbeing of our customers and employees
Passion - We approach everything with energy, determination and enthusiasm.
Inclusion - We draw strength from our differences and work collaboratively.
Responsibility - We own problems and deliver effective, lasting solutions.
Impact - We measure what we do by the difference we make.
Why work for L&Q?
We offer excellent benefits including 25 days annual leave (increasing to 30 days after 5 years continuous service), pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program
We provide a comprehensive induction and ongoing training and development
You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000
The opportunity to grow your career with us or other departments within our business.
If you are interested in this role and share our values, then apply without delay!
For this post the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Contract Type: Permanent
Hours of Work: Full Time – 36 hours per week
Location: Sale Point, Manchester, and within and around the Trafford Borough
Salary: £30,948 - £32,216 per annum depending on experience
Role Profile - Trustcall Supervisor.docx
Closing date for applications: 26th June 2024 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q Living currently have a fixed-term opportunity for a Supervisor within our Trustcall Alert and Response team.
The Trustcall service aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV and out-of-hours repairs call handling.
The role of the Supervisor is to guide and direct the day-to-day activities of the Trustcall team, providing support and coaching to team members and supporting management to ensure that all customers receive a safe and effective service from the team.
To be successful in the role you will have:
Experience in a telecare monitoring environment with knowledge of the requirements of the Telecare Services Authority Quality Assurance Framework
Ability to support staff to improve service delivery in a customer-focused monitoring center
Experience of coaching and providing feedback
Experience of managing rotas
Ability to prioritise and manage competing demands
Full driving license
As a requirement of the role you will cover the on-call rota. You will be working night shifts (9 hours per shift, 4 days per week) on a rota basis Monday to Sunday (including Bank Holidays).
As the ideal candidate, you will be someone who shares our values:
People - We care about the happiness and wellbeing of our customers and employees
Passion - We approach everything with energy, determination and enthusiasm.
Inclusion - We draw strength from our differences and work collaboratively.
Responsibility - We own problems and deliver effective, lasting solutions.
Impact - We measure what we do by the difference we make.
Why work for L&Q?
We offer excellent benefits including 25 days annual leave (increasing to 30 days after 5 years continuous service), pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program
We provide a comprehensive induction and ongoing training and development
You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000
The opportunity to grow your career with us or other departments within our business.
If you are interested in this role and share our values, then apply without delay!
For this post the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.