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Admissions Officer
| Posting date: | 11 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,230 |
| Hours: | Full time |
| Closing date: | 29 June 2024 |
| Location: | Benfleet, Essex, SS7 1TW |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1429418 |
Summary
Location: Cross Campus, Our bright & modern Seevic Campus in Benfleet, Essex and (or) the historic Palmer’s Campus in Grays, EssexHours: 37 hours per week, 52 weeks of the year
Reference: SR1647
TO APPLY FOR THIS ROLE, PLEASE HEAD TO THE USP COLLEGE WEBSITEJob Overview: Serve as a dedicated point of contact within the admissions team, committed to delivering exceptional service and support to applicants, ensuring a smooth and welcoming admissions process from start to finish.Duties & Responsibilities • Provide personalised support and guidance to applicants, ensuring clear communication and a responsive approach throughout all stages of the application process. • Deliver a proactive and courteous service in responding to all enquiries from prospective and current students, parents, and staff, ensuring that each interaction is handled with empathy and efficiency. • Ensure timely access to impartial IAG for all applicants. • Assist current students through the College progression of studies process. • Regular monitoring of admissions workflows and interview outcomes data, promptly identifying any issues and highlighting potential improvements to enhance the applicant experience. • Support the full campaign of engaging and informative communications to applicants, crafted to encourage continued interaction throughout the application process. • Collaborate with other support teams to enhance service delivery, sharing insights and feedback to continually improve applicant experiences. • Advocate for customer service excellence and model best practices in every interaction. • Participate in open evenings, interview evenings and other events to provide effective support to colleagues, students and parents • Update on skills and knowledge requirements as necessary for the job role and team development, and train other admissions staff when required, in order to allow continued high standards of service, team flexibility and provision of support cover. Job Requirements: At least a level 2 in Maths & English Worked within a busy customer focused environment Competent use of database systems to record, analyse data & provide reports The right candidate will have: High standards of communication and interpersonal skills. The ability to work as a team. A strong attention to detail. The ability to work towards deadlines. The ability to motivate both students and your peers. Highly motivated and enthusiastic. Excellent attendance and punctuality. Experience innovating to deliver the curriculum Why choose us:
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail. What we offer: A dedicated and friendly team of professionals who are keen to develop and learn. Excellent pension provision Annual Staff Awards CPD days - opportunities to grow and development through mentorship and coaching Free onsite parking Staff appreciation days Eye care vouchers Onsite Starbucks & Restaurant Well-being days & activities Electric Vehicle Scheme* Discounted gym membership. Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations. Hybrid Working available. Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance. *subject to terms & conditions
TO APPLY FOR THIS ROLE, PLEASE HEAD TO THE USP COLLEGE WEBSITEJob Overview: Serve as a dedicated point of contact within the admissions team, committed to delivering exceptional service and support to applicants, ensuring a smooth and welcoming admissions process from start to finish.Duties & Responsibilities • Provide personalised support and guidance to applicants, ensuring clear communication and a responsive approach throughout all stages of the application process. • Deliver a proactive and courteous service in responding to all enquiries from prospective and current students, parents, and staff, ensuring that each interaction is handled with empathy and efficiency. • Ensure timely access to impartial IAG for all applicants. • Assist current students through the College progression of studies process. • Regular monitoring of admissions workflows and interview outcomes data, promptly identifying any issues and highlighting potential improvements to enhance the applicant experience. • Support the full campaign of engaging and informative communications to applicants, crafted to encourage continued interaction throughout the application process. • Collaborate with other support teams to enhance service delivery, sharing insights and feedback to continually improve applicant experiences. • Advocate for customer service excellence and model best practices in every interaction. • Participate in open evenings, interview evenings and other events to provide effective support to colleagues, students and parents • Update on skills and knowledge requirements as necessary for the job role and team development, and train other admissions staff when required, in order to allow continued high standards of service, team flexibility and provision of support cover. Job Requirements: At least a level 2 in Maths & English Worked within a busy customer focused environment Competent use of database systems to record, analyse data & provide reports The right candidate will have: High standards of communication and interpersonal skills. The ability to work as a team. A strong attention to detail. The ability to work towards deadlines. The ability to motivate both students and your peers. Highly motivated and enthusiastic. Excellent attendance and punctuality. Experience innovating to deliver the curriculum Why choose us:
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail. What we offer: A dedicated and friendly team of professionals who are keen to develop and learn. Excellent pension provision Annual Staff Awards CPD days - opportunities to grow and development through mentorship and coaching Free onsite parking Staff appreciation days Eye care vouchers Onsite Starbucks & Restaurant Well-being days & activities Electric Vehicle Scheme* Discounted gym membership. Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations. Hybrid Working available. Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance. *subject to terms & conditions