Band 4 Medical Secretary Supervisor - Rheumatology
| Posting date: | 11 June 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | Birmingham, B15 2TH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C0020-24-1688 |
Summary
Communication: Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome Provide effective communication and problem solving both face to face and via telephone Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with difficult situations Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively Analytical and Judgemental Skills/Freedom to Act: Ability to make decisions and take actions relating to enquiries Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents require urgent action and which may be passed directly to other areas for action Planning and Organisational Skills: To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales Prioritise own work load to meet the needs the service user Arrange and prioritise meetings and case conferences as appropriate Arrange meetings as and when required Policy and Service Responsibilities: Work collaboratively as part of an integrated team Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered the across the team Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services Responsibility for Financial and Physical Resources: Have a personal duty of care for all equipment and resources used Maintain stock control of stationery / clinical supplies Responsibility for Staff: Day to day supervision of secretaries/clerical officer, allocating and monitoring work on a daily basis Participate in the induction and training of all new members of staff Demonstrate own activities to new / less experienced staff Responsibility for Information: To liaise with medical records with regard to availability of medical notes for forthcoming clinics, ensuring where possible, all results/correspondence are available for the patient's clinic appointment To develop and maintain an efficient individual filing system on behalf of the team to include correspondence, reports, complaints, research and results Be responsible for confidentiality in line with Trust policy and procedures Accurately input data/confidential data using a variety of Trust IT systems in a timely way Prepare and scan information onto the Trust IT systems Ensure all information held is kept up to date Be responsible for the quality of information, photocopy and distribute documents as required Shred and destroy confidential documentation in line with Trust policy Provide information / produce basic routine reports at an appropriate level under supervision Input staff information into the Electronic Staff Record adhering to confidentiality and only accessing the information required to fulfil the role /task