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Housing Officer - Specialised Supported Housing

Job details
Posting date: 11 June 2024
Salary: £28,000 to £30,000 per year
Hours: Full time
Closing date: 11 July 2024
Location: S75 3DP
Remote working: On-site only
Company: IKE Supported Housing Limited
Job type: Permanent
Job reference:


Location: Tankersley, Barnsley with travel currently from Durham to Worcester
Salary: Circa £30k
Type: Permanent, Full Time

Role purpose

To provide an excellent, pro-active, efficient and tenant focused general and intensive housing management service to IKE tenants.
The role is to provide a service to our tenants from their first enquiry about IKE to the last communications we have, whether it be tenancy, property or any service that IKE provide or a dissatisfaction with a external partner IKE use.
You will be the first point of contact for our tenants and support providers for any tenancy matters, including but not limited to tenancy sign ups, void property management, health and safety concerns or other issues to sustain excellent communities and tenancy breaches/ASB.
To achieve and improve the service delivery standards, identifying any areas of concern for improvement.
To achieve improvements in tenant satisfaction with improved tenant contact, visits to sites and improved engagement work.
Responsible for

Delivery of working within the RSH Standards for vulnerable tenants including people with learning disabilities and / or Autism, people with physical disabilities and people suffering with mental health problems.
General & Intensive Housing Management Responsibilities.
Community Engagement & Partnerships.
Delivery of excellent customer services.
Working collaboratively with internal and external partners to achieve agreed objectives.
About You

At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community Standard
Experience of delivering excellent customer services that meet individual needs.
Experience or ability to work in a fast-paced customer service environment with a track record of delivering against multiple competing objectives.
Ability to work independently and with colleagues to ensure delivery of individual performance and team objectives/KPI.
Be articulate, analytical and be able to focus on attention to detail at all times.
About Us
IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association. The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015.

At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.

Our benefits include:

20 days annual leave plus bank holidays
NEST pension
Competitive salary
Westfield Health cover (after successful probationary period)
Professional fees and subscriptions (The Charted Institute of Housing)
Free office parking
Positive working environment that encourages learning and development