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Operations Coordinator
| Posting date: | 10 June 2024 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | Commission of up to £3,000 |
| Hours: | Full time |
| Closing date: | 10 July 2024 |
| Location: | Theale, Reading |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Westcoast Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Job Purpose
Westcoast Retail provide innovative distribution services and supply chain solutions to a growing number of major retailers across the UK and Europe. Our operations team is essential in the smooth and efficient delivery of our Retail division, communicating with all departments within Westcoast to ensure that we deliver the best possible customer proposition.
The Job Role
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations or administrative environment.
The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
Key Responsibilities
- Managing the customer order process from receipt of order through to shipment and delivery
- Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
- Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate
- Resolving delivery problems and communicating any delays to the customer DC’s
- Communicating stock availability and lead time information to customers
- Forecast Management
- Attending Conference Calls. Preparing meeting files and distributing meeting minutes
- Resolving customer queries and complaints quickly and courteously
- Reporting on customer stock and sales
- Supporting the External Account Managers
- Undertaking ad hoc company projects as required
Key Skills
- Proactive, commercially minded individual with excellent communication skills
- Motivated and proactive, able to work under pressure both independently and as part of a team
- Strong interpersonal skills with an ability to develop strong business relationships
- Able to work effectively under pressure and with changing priorities and workload
- Excellent attention to detail
- Advanced Excel skills
- Experience or knowledge of supply chain/logistics would be beneficial
Westcoast Retail provide innovative distribution services and supply chain solutions to a growing number of major retailers across the UK and Europe. Our operations team is essential in the smooth and efficient delivery of our Retail division, communicating with all departments within Westcoast to ensure that we deliver the best possible customer proposition.
The Job Role
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations or administrative environment.
The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
Key Responsibilities
- Managing the customer order process from receipt of order through to shipment and delivery
- Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
- Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate
- Resolving delivery problems and communicating any delays to the customer DC’s
- Communicating stock availability and lead time information to customers
- Forecast Management
- Attending Conference Calls. Preparing meeting files and distributing meeting minutes
- Resolving customer queries and complaints quickly and courteously
- Reporting on customer stock and sales
- Supporting the External Account Managers
- Undertaking ad hoc company projects as required
Key Skills
- Proactive, commercially minded individual with excellent communication skills
- Motivated and proactive, able to work under pressure both independently and as part of a team
- Strong interpersonal skills with an ability to develop strong business relationships
- Able to work effectively under pressure and with changing priorities and workload
- Excellent attention to detail
- Advanced Excel skills
- Experience or knowledge of supply chain/logistics would be beneficial