Customer Service and order fulfilment team member
| Posting date: | 10 June 2024 |
|---|---|
| Salary: | £22,500 per year |
| Additional salary information: | Performance Bonus |
| Hours: | Full time |
| Closing date: | 10 July 2024 |
| Location: | MK41 7PG |
| Remote working: | On-site only |
| Company: | Slovglass Imports |
| Job type: | Permanent |
| Job reference: |
Summary
Diamante Home is a family run established business based in Bedford supplying goods to the UK market. We are looking for a dedicated and hardworking Customer Service team member who can assist us with printing/packing our online orders as well as offer online customer support via email and telephone. You will play a crucial role in ensuring our customers receive their orders accurately and on time, and most importantly we strive for 100% customer satisfaction with every order. Attention to detail is key!
Working as part of a small team, you will need to be flexible within your job role and be willing to help out where needed. You will be required to carry out administration tasks to assist the eCommerce Manager when needed therefore computer and administrational experience is essential. You will be asked to carry out manual tasks as well, including packing of orders. You will also be required to handle fragile glass items.
Role Responsibilities:
Customer Support:
Respond promptly and professionally to customer inquiries through various channels, including email, telephone and messages on various selling platforms.
Assist customers with order inquiries, product information, and general inquiries or issues.
Maintain a high level of product knowledge to assist customers effectively.
Process returns and refunds
Order Packing and Fulfillment:
Accurately print, pack, and prepare orders for shipping in a timely manner.
Ensure orders are packed securely to prevent damage during delivery.
Maintain a clean and organized packing area.
Collaborate with the carriers to ensure on-time order dispatch.
Unloading, loading and processing of incoming/outgoing deliveries and associated paperwork.
Assisting with warehouse inventory management tasks.
Maintaining a safe and tidy working environment.
Reporting of any damaged or missing good
Safe use of warehouse equipment (i.e. Ladders, Pallet Truck, Forklift).
General Responsibilities:
Assist with stock management and reporting low stock levels.
Assisting with warehouse inventory management tasks.
Collaborate with other team members to improve operational efficiency and customer satisfaction.
Participate in team meetings and collaborative tasks.
Assist with tasks as assigned by Manager.
Required:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Attention to detail and accuracy in order packing and fulfilment.
Reliable, punctual and trustworthy
good time management and organisational skills
Maintaining a safe and tidy working environment.
work well in a fast-paced environment
have the ability to work well within a small team and independently
have a high level of literacy and numeracy
have excellent computer skills
be keen to learn new skills and take on responsibilities
be hardworking, Dedicated and Flexible to operational demands when needed.
have ability to work under pressure to specific deadlines during busy periods.
Skills/Experience (Desired)
Previous experience with any of the following eCommerce platforms:-
Amazon Shipping, Etsy, Royal Mail (Click & Drop), Wayfair, Wordpress.
Job Types: Full-time, Permanent
Pay: £22,500.00 per year
Benefits:
Casual dress
Company pension
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Supplemental pay types:
Performance bonus
Experience:
Customer service: 1 year (required)
Language:
English (required)
Work authorisation:
United Kingdom (required)
Working as part of a small team, you will need to be flexible within your job role and be willing to help out where needed. You will be required to carry out administration tasks to assist the eCommerce Manager when needed therefore computer and administrational experience is essential. You will be asked to carry out manual tasks as well, including packing of orders. You will also be required to handle fragile glass items.
Role Responsibilities:
Customer Support:
Respond promptly and professionally to customer inquiries through various channels, including email, telephone and messages on various selling platforms.
Assist customers with order inquiries, product information, and general inquiries or issues.
Maintain a high level of product knowledge to assist customers effectively.
Process returns and refunds
Order Packing and Fulfillment:
Accurately print, pack, and prepare orders for shipping in a timely manner.
Ensure orders are packed securely to prevent damage during delivery.
Maintain a clean and organized packing area.
Collaborate with the carriers to ensure on-time order dispatch.
Unloading, loading and processing of incoming/outgoing deliveries and associated paperwork.
Assisting with warehouse inventory management tasks.
Maintaining a safe and tidy working environment.
Reporting of any damaged or missing good
Safe use of warehouse equipment (i.e. Ladders, Pallet Truck, Forklift).
General Responsibilities:
Assist with stock management and reporting low stock levels.
Assisting with warehouse inventory management tasks.
Collaborate with other team members to improve operational efficiency and customer satisfaction.
Participate in team meetings and collaborative tasks.
Assist with tasks as assigned by Manager.
Required:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Attention to detail and accuracy in order packing and fulfilment.
Reliable, punctual and trustworthy
good time management and organisational skills
Maintaining a safe and tidy working environment.
work well in a fast-paced environment
have the ability to work well within a small team and independently
have a high level of literacy and numeracy
have excellent computer skills
be keen to learn new skills and take on responsibilities
be hardworking, Dedicated and Flexible to operational demands when needed.
have ability to work under pressure to specific deadlines during busy periods.
Skills/Experience (Desired)
Previous experience with any of the following eCommerce platforms:-
Amazon Shipping, Etsy, Royal Mail (Click & Drop), Wayfair, Wordpress.
Job Types: Full-time, Permanent
Pay: £22,500.00 per year
Benefits:
Casual dress
Company pension
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Supplemental pay types:
Performance bonus
Experience:
Customer service: 1 year (required)
Language:
English (required)
Work authorisation:
United Kingdom (required)