Customer Service Representative
| Posting date: | 10 June 2024 |
|---|---|
| Salary: | £20,305 per year |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | Reading, Berkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Education Development Trust |
| Job type: | Contract |
| Job reference: | 2754 |
Summary
Job Title: Customer Service Representative
Location: Reading(with some flexibility for hybrid working)
Salary: FTE £20,305 per annum
Job Type: Full time, Fixed Term Contract
Are you ready to help make a difference to the lives of young children affected by the Covid pandemic?
The organisation
Education Development Trust’s vision is a world in which all lives are transformed through excellent education. To help us achieve this vision, we are delivering a very exciting and important programme on behalf of the Department for Education to make a real difference to the lives of young children.
The Early Years Professional Development Programme
Education Development Trust has already successfully delivered two Early Years Professional Development programmes. We are now in a third phase of delivery. Our focus in this programme is to deliver high quality professional development to practitioners working in the Early Years sector in England. The programme is part of the government’s Early Years Education Recovery package and is designed to help address the impact of the pandemic on the youngest and most disadvantaged children. The programme offers high quality, evidence based professional development for up to 10,000 Early Years Practitioners.
The programme is already being accessed by 10,000 Early Years Practitioners and we have received excellent feedback from practitioners who have benefitted from the programme to date on the significant impact that the programme has had on their own practice and the development of the children they support.
The role of Early Years Practitioner Contact Agent
We are seeking a Customer Service Representative to work as an Early Years Practitioner (EYP) Contact Agent and be part of our Engagement and Retention Team. The EYP Contact Agents provide frontline support to Early Years Settings and Practitioners engaging with our professional development programme. Contact Agents provide high quality support to the Early Years Practitioners (EYPs) and to support them with their learning journey and respond to ongoing programme queries that they may have throughout the life of the programme.
You will have:
Experience of delivering excellent customer service
Experience of working in a fast-paced setting
Experience of working on multiple projects and tasks
Evidence of having operated in a pressurised environment
The ability to deal with all types of queries over the phone, by email, or by using Live-Chat
Excellent customer service skills
Effective organisational and administrative skills
Strong written and verbal communication skills
Ability to prioritise workload and work to deadlines
Excellent IT skills
Closing date for applications: Sunday 23 June 2024.
Interviews: Will take place week commencing 1 July.
Application process: Please visit our website. Once you click apply you will be required to complete a short online application form and upload your CV.
At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits.
Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK’s Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.
At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Location: Reading(with some flexibility for hybrid working)
Salary: FTE £20,305 per annum
Job Type: Full time, Fixed Term Contract
Are you ready to help make a difference to the lives of young children affected by the Covid pandemic?
The organisation
Education Development Trust’s vision is a world in which all lives are transformed through excellent education. To help us achieve this vision, we are delivering a very exciting and important programme on behalf of the Department for Education to make a real difference to the lives of young children.
The Early Years Professional Development Programme
Education Development Trust has already successfully delivered two Early Years Professional Development programmes. We are now in a third phase of delivery. Our focus in this programme is to deliver high quality professional development to practitioners working in the Early Years sector in England. The programme is part of the government’s Early Years Education Recovery package and is designed to help address the impact of the pandemic on the youngest and most disadvantaged children. The programme offers high quality, evidence based professional development for up to 10,000 Early Years Practitioners.
The programme is already being accessed by 10,000 Early Years Practitioners and we have received excellent feedback from practitioners who have benefitted from the programme to date on the significant impact that the programme has had on their own practice and the development of the children they support.
The role of Early Years Practitioner Contact Agent
We are seeking a Customer Service Representative to work as an Early Years Practitioner (EYP) Contact Agent and be part of our Engagement and Retention Team. The EYP Contact Agents provide frontline support to Early Years Settings and Practitioners engaging with our professional development programme. Contact Agents provide high quality support to the Early Years Practitioners (EYPs) and to support them with their learning journey and respond to ongoing programme queries that they may have throughout the life of the programme.
You will have:
Experience of delivering excellent customer service
Experience of working in a fast-paced setting
Experience of working on multiple projects and tasks
Evidence of having operated in a pressurised environment
The ability to deal with all types of queries over the phone, by email, or by using Live-Chat
Excellent customer service skills
Effective organisational and administrative skills
Strong written and verbal communication skills
Ability to prioritise workload and work to deadlines
Excellent IT skills
Closing date for applications: Sunday 23 June 2024.
Interviews: Will take place week commencing 1 July.
Application process: Please visit our website. Once you click apply you will be required to complete a short online application form and upload your CV.
At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits.
Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK’s Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.
At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.