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GP Receptionist - Chessington Park Surgery
| Posting date: | 07 June 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 30 June 2024 |
| Location: | Chessington, KT9 2GY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0276-24-0020 |
Summary
To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team. Kingston GP Chambers are looking to recruit a Receptionist (Care Navigator) to enhance the talented team . The successful candidate will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidate must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidate will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised. Duties: Greet all patients on arrival ensuring that they are booked in. Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary. Handle requests for home visits using practice policy. Register new patients following practice process. Offer new patient health check with our healthcare assistant. Flexibility within the reception staff rota when required to cover colleagues holiday or sick leave. Administration Duties Open mail and distribute as appropriate, leaving Private & Confidential to be opened by addressee or Practice Manager. Print off patient summary for any home visit if required. Prepare and produce repeat prescriptions in line with practice policy and hand to the doctor on duty to sign and verify. Scan medical records, hospital reports and letters. Collate medical records received from Health Authority and set aside for summarising. Extract medical record and print any attachments from the clinical system for deducted patients, and return to the Health authority. Book interpreters to attend consultations when requested. Ensure that Temporary Service forms are completed and filed until due for submission to the Health authority. Recall patients as deemed necessary. Maintain computer database. Arrange transport for hospital appointments when appropriate. Maintain stationary supplies in reception and administration areas. Ensure that correspondence is mailed out as necessary. Action any messages and follow up patients results notification. Referrals Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Professional Conduct All staff are required to dress appropriately for their role. Administrative staff will be expected to wear smart clothes whilst clinical staff must dress in accordance with their role.