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TEC Director of Operations
| Posting date: | 07 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive salary |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | remote |
| Company: | Millbrook Group Ltd |
| Job type: | Permanent |
| Job reference: | 603 |
Summary
Job Advert
We are currently recruiting for a TEC Director of Operations to develop the strategic and operational function of our business
during a period of expected significant growth, driving through business change, new service mobilisations and providing high
levels of optimisation and customer satisfaction. You will proactively provide your Operational management experience and skills
to enable the delivery across the Technology Enabled Care service's being provided.
The successful TEC Director of operations will be responsible for:
* Providing safe and effective services at all of our service centres working within ISO Quality Management standards.
* Developing standard operating procedures and processes to meet contract, legislative, and trade association requirements
ensuring alignment to ISO9001 requirements.
* Ensuring services meet all statutory, legal and contractual requirements.
* Optimising cost utilising lean principles and methodologies, seeking to maximise profitable revenue whilst maintaining service
quality.
* Developing and testing Business continuity plans.
* Creation and analysis of all relevant operational data to aid decision-making.
* Developing robust mobilisation and resource plans and project management of new contracts from inception to the end of life.
* Building business cases to optimise the operational delivery of each service, ensuring accurate ROI and quality impact
assessments and recommendations to the leadership team.
* Devising operational strategy in response to customer and business needs
* Development and use of KPIs to deliver a high level of performance.
* Development of a continuous learning culture through seeking feedback from stakeholders, service users, internal and external
audits and implement service improvements.
* Full responsibility for commercial and financial controls including contract P&L.
* Stakeholder Management, developing customer relationship plans.
* Leadership of all relevant sites to develop and nurture great teams, focusing on employee engagement and ensuring employees are
competent and trained to undertake their work safely. Maintain and enhance an inclusive workplace for all.
The successful project manager will have:
* Leadership experience of multisite operations within a scalable fast-moving environment, including customer service functions
and Logistic departments.
* Proven experience of cost optimisation with previous P&L and budgetary responsibility essential.
* Previous experience in building, developing and growing large-performing teams.
* Process design and delivery experience.
* Experience working and influencing an organisation through a period of transformation.
* Ability and experience in implementing and using new and innovative technology to achieve Quality service Including the
streamlining processes.
* Leadership ability and knowledge, being able to motivate and inspire teams.
* Ability to be Analytical and have an ability to implement operational and financial KPI’s.
* Ability to communicate effectively with direct reports as well as the executive board, as well as staff at all levels within
the organisation.
* Ability to interact and communicate with customers & Commissioners.
* A desire to search for and administer continuous improvement within all Operations.
* Robust experience in MS Office and Professional needed.
It would be desirable but not essential if:
* BA Hons Degree in Business, Finance or other relevant degree desirable.
* MBA desirable.
* Experience of Contract management experience would be desirable.
What can we offer you?
* Competitive salary
* 40 hours Monday - Friday 08.30 - 1700
* 33 days holiday (including bank holidays) plus optional 5 days unpaid.
* Free parking
* Flexible approach to home working
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have, and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users.
Accountable and proud.
Ready to learn and grow.
Enhance our service users’ lives.
Socially responsible, ethical, and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.
We are currently recruiting for a TEC Director of Operations to develop the strategic and operational function of our business
during a period of expected significant growth, driving through business change, new service mobilisations and providing high
levels of optimisation and customer satisfaction. You will proactively provide your Operational management experience and skills
to enable the delivery across the Technology Enabled Care service's being provided.
The successful TEC Director of operations will be responsible for:
* Providing safe and effective services at all of our service centres working within ISO Quality Management standards.
* Developing standard operating procedures and processes to meet contract, legislative, and trade association requirements
ensuring alignment to ISO9001 requirements.
* Ensuring services meet all statutory, legal and contractual requirements.
* Optimising cost utilising lean principles and methodologies, seeking to maximise profitable revenue whilst maintaining service
quality.
* Developing and testing Business continuity plans.
* Creation and analysis of all relevant operational data to aid decision-making.
* Developing robust mobilisation and resource plans and project management of new contracts from inception to the end of life.
* Building business cases to optimise the operational delivery of each service, ensuring accurate ROI and quality impact
assessments and recommendations to the leadership team.
* Devising operational strategy in response to customer and business needs
* Development and use of KPIs to deliver a high level of performance.
* Development of a continuous learning culture through seeking feedback from stakeholders, service users, internal and external
audits and implement service improvements.
* Full responsibility for commercial and financial controls including contract P&L.
* Stakeholder Management, developing customer relationship plans.
* Leadership of all relevant sites to develop and nurture great teams, focusing on employee engagement and ensuring employees are
competent and trained to undertake their work safely. Maintain and enhance an inclusive workplace for all.
The successful project manager will have:
* Leadership experience of multisite operations within a scalable fast-moving environment, including customer service functions
and Logistic departments.
* Proven experience of cost optimisation with previous P&L and budgetary responsibility essential.
* Previous experience in building, developing and growing large-performing teams.
* Process design and delivery experience.
* Experience working and influencing an organisation through a period of transformation.
* Ability and experience in implementing and using new and innovative technology to achieve Quality service Including the
streamlining processes.
* Leadership ability and knowledge, being able to motivate and inspire teams.
* Ability to be Analytical and have an ability to implement operational and financial KPI’s.
* Ability to communicate effectively with direct reports as well as the executive board, as well as staff at all levels within
the organisation.
* Ability to interact and communicate with customers & Commissioners.
* A desire to search for and administer continuous improvement within all Operations.
* Robust experience in MS Office and Professional needed.
It would be desirable but not essential if:
* BA Hons Degree in Business, Finance or other relevant degree desirable.
* MBA desirable.
* Experience of Contract management experience would be desirable.
What can we offer you?
* Competitive salary
* 40 hours Monday - Friday 08.30 - 1700
* 33 days holiday (including bank holidays) plus optional 5 days unpaid.
* Free parking
* Flexible approach to home working
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have, and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users.
Accountable and proud.
Ready to learn and grow.
Enhance our service users’ lives.
Socially responsible, ethical, and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.