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PCN Repeat Prescription Co-ordinator
| Posting date: | 07 June 2024 |
|---|---|
| Salary: | £12.00 per hour |
| Additional salary information: | £12.00 an hour |
| Hours: | Full time |
| Closing date: | 21 June 2024 |
| Location: | Swindon, SN3 2EZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1589-24-0009 |
Summary
Main Duties and Responsibilities Have a working knowledge of a telephone system both during and after hours Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, maintain excellent customer service standards. Communicate and record relevant information to patients, pharmacies, doctors practices, and supervisors, referring to others as appropriate. Answer telephone calls and emails, taking requests for repeat prescriptions from patients and third parties and ensuring medication is issues in line with GP instructions. Recognize peoples needs for alternative methods of communication and respond accordingly Follow PCN Memorandum of Understanding rules and protocols for processing repeat prescription request, under the supervision of others including a pharmacist. To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner. Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. Photocopying and word processing documents, letters, emails, and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes. Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales. Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work Have a flexible/adaptable approach to their work in order to meet various deadlines. Demonstrate office systems and department requirements to new starters. Strictly maintain patient confidentiality, accessing only those medical records and areas within the record that are necessary in the performance of the duties outline in this Job Description Data recording, monitoring and printing reports from computerised systems. To carry out other appropriate delegated duties as required