Service Manager
| Posting date: | 07 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive package depending on experience |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | Sudbury, Suffolk |
| Remote working: | On-site only |
| Company: | Spraybooth Technology Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Spraybooth Technology Limited is one of the UK’s leading innovators in spraybooth design and manufacture with a growing customer base, which includes vehicle manufacturers, independent bodyshops and franchised bodyshop networks. STL has also become a leading supplier of bespoke spraybooths for commercial vehicle and rolling stock manufacturers and the aerospace industry.
The Service Manager is responsible for leading the operations of our Service Department, to ensure the delivery of high-quality service to our customers. This role involves overseeing day-to-day service operations, managing a team and implementing strategies to improve service efficiency and customer satisfaction. The Service Manager role does require an individual to have relevant practical experience in engineering, ideally with a Heating & Cooling/HVAC background.
Spraybooth Technology is a rapidly expanding company; the service team currently consists of 5 admin staff, one being a Technical Lead, and a team of 15 Field Service Engineers based across the UK.
Job Description
· Team Leadership: Lead, motivate, and develop a growing team of 15 Field Service Engineers and an internal service administration office of 5 to ensure high performance and job satisfaction.
· Service Delivery: Ensure timely and efficient delivery of services to customers while maintaining quality standards. Review backlog of calls and liaise with teams to work and close incidents outstanding issues.
· Recruitment: To identify and recruit new team members as required.
· Customer Satisfaction: Monitor and address customer feedback and complaints to ensure high levels of customer satisfaction.
· Process Improvement: Identify opportunities for process improvement and actively drive forward agreed objectives.
· Training and Development: Identify need and provide training and development opportunities for service staff to enhance their skills and knowledge.
· Safety and Compliance: Ensure compliance with all relevant Health & Safety regulations and company policies in the delivery of services.
KNOWLEDGE, SKILLS & EXPERIENCE
· Proven experience in a service management role.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Demonstrated ability to drive process improvement and operational efficiency.
· Knowledge of relevant safety regulations and compliance standards.
· Competent in Microsoft Office Suite. Service management software an advantage.
· Effective team player
BENEFITS PACKAGE
· 25 Days plus Statutory Holidays.
· No weekend working (albeit may be required in exceptional circumstances)
· Pension after completion of probationary period
· Private Healthcare available
The Service Manager is responsible for leading the operations of our Service Department, to ensure the delivery of high-quality service to our customers. This role involves overseeing day-to-day service operations, managing a team and implementing strategies to improve service efficiency and customer satisfaction. The Service Manager role does require an individual to have relevant practical experience in engineering, ideally with a Heating & Cooling/HVAC background.
Spraybooth Technology is a rapidly expanding company; the service team currently consists of 5 admin staff, one being a Technical Lead, and a team of 15 Field Service Engineers based across the UK.
Job Description
· Team Leadership: Lead, motivate, and develop a growing team of 15 Field Service Engineers and an internal service administration office of 5 to ensure high performance and job satisfaction.
· Service Delivery: Ensure timely and efficient delivery of services to customers while maintaining quality standards. Review backlog of calls and liaise with teams to work and close incidents outstanding issues.
· Recruitment: To identify and recruit new team members as required.
· Customer Satisfaction: Monitor and address customer feedback and complaints to ensure high levels of customer satisfaction.
· Process Improvement: Identify opportunities for process improvement and actively drive forward agreed objectives.
· Training and Development: Identify need and provide training and development opportunities for service staff to enhance their skills and knowledge.
· Safety and Compliance: Ensure compliance with all relevant Health & Safety regulations and company policies in the delivery of services.
KNOWLEDGE, SKILLS & EXPERIENCE
· Proven experience in a service management role.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Demonstrated ability to drive process improvement and operational efficiency.
· Knowledge of relevant safety regulations and compliance standards.
· Competent in Microsoft Office Suite. Service management software an advantage.
· Effective team player
BENEFITS PACKAGE
· 25 Days plus Statutory Holidays.
· No weekend working (albeit may be required in exceptional circumstances)
· Pension after completion of probationary period
· Private Healthcare available