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Receptionist (Concierge)
| Posting date: | 07 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | N1C 4DN |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 54923 |
Summary
Mitie has a great opportunity for a Receptionist to join an existing Mitie Technical Services contract. The internally titled Concierge Team represents a crucial interface with our customers and should demonstrate an understanding of the business and build relationships with all the key business personnel. The core responsibility will be to ensure the Reception is managed to enable all the customers to perform their business activities in a safe and fully functioning environment.
Working with our customers, the successful candidate will be promoting and enhancing the workplace experience, delivering a safe and compliant working environment. To assist in the delivery of first class soft service experience through attentive, personalised service to all customers as well as supporting daily functions such as meeting room bookings, guest check ins, written correspondence and general administrative duties.
Main Duties
-To act as a first contact for all visitors, ensuring they are greeted and directed accordingly
-Ensuring the Reception environments are clean, tidy and present an “unused'' feel when entered by a visitor, so the visitor experience is the “First person to have been welcomed that day”
-To manage new and existing meeting room bookings via emails and the meeting room system within a busy and demanding environment
-To manage all correspondence on behalf of the Concierge team including emails and direct chat groups with clients and customers, ensuring a high standard of accuracy and detail
-To act as a brand ambassador for the client
-To consider the guest journey at all times and always be one step ahead to deliver the highest standard of service
-To support the security and FM teams with all planned and unplanned evacuations
-To ensure visitors to the site receive the appropriate site induction regarding Health and Safety practices and fire exits
-To direct all first aid calls accordingly
-To ensure professional service is delivered to client in accordance with the KPI's for the Concierge service delivery
-To ensure exemplary standards in personal grooming, adhering to uniform standards at all times
-To develop excellent working relationships with on site customers
-To be visible and build relationships with all levels of user
What we are looking for
-Previous experience of working in a similar multitasked environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service (experience within a Front of House or Events Management role would be advantageous)
-Strong technical, computer and systems knowledge and experience is essential. Competency using Google Suite systems is advantageous.
-Proven record of delivering a high standard of written and verbal communication
-Excellent customer service and communication skills
-A strong understanding of the importance of working as a team
-To present a smart and courteous manner at all times
-A proactive attitude with the ability to work on own initiative
-Flexibility that is focused on delivering exceptional customer service.
-Have the ability to plan, organise and prioritise workload to meet customer demands
-Ability to keep a calm and professional manner when dealing with our clients
-Excellent organisation and communication skills
-Ability to work within tight deadlines
-A highly customer focused individual with a ‘can do' attitude, confident manner and be competent to support customers
-The role holder will be smart, presentable and have impeccable personal hygiene
-Ability to multitask, work with others and be a good listener
-Show attention to detail
-A hands on approach
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Working with our customers, the successful candidate will be promoting and enhancing the workplace experience, delivering a safe and compliant working environment. To assist in the delivery of first class soft service experience through attentive, personalised service to all customers as well as supporting daily functions such as meeting room bookings, guest check ins, written correspondence and general administrative duties.
Main Duties
-To act as a first contact for all visitors, ensuring they are greeted and directed accordingly
-Ensuring the Reception environments are clean, tidy and present an “unused'' feel when entered by a visitor, so the visitor experience is the “First person to have been welcomed that day”
-To manage new and existing meeting room bookings via emails and the meeting room system within a busy and demanding environment
-To manage all correspondence on behalf of the Concierge team including emails and direct chat groups with clients and customers, ensuring a high standard of accuracy and detail
-To act as a brand ambassador for the client
-To consider the guest journey at all times and always be one step ahead to deliver the highest standard of service
-To support the security and FM teams with all planned and unplanned evacuations
-To ensure visitors to the site receive the appropriate site induction regarding Health and Safety practices and fire exits
-To direct all first aid calls accordingly
-To ensure professional service is delivered to client in accordance with the KPI's for the Concierge service delivery
-To ensure exemplary standards in personal grooming, adhering to uniform standards at all times
-To develop excellent working relationships with on site customers
-To be visible and build relationships with all levels of user
What we are looking for
-Previous experience of working in a similar multitasked environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service (experience within a Front of House or Events Management role would be advantageous)
-Strong technical, computer and systems knowledge and experience is essential. Competency using Google Suite systems is advantageous.
-Proven record of delivering a high standard of written and verbal communication
-Excellent customer service and communication skills
-A strong understanding of the importance of working as a team
-To present a smart and courteous manner at all times
-A proactive attitude with the ability to work on own initiative
-Flexibility that is focused on delivering exceptional customer service.
-Have the ability to plan, organise and prioritise workload to meet customer demands
-Ability to keep a calm and professional manner when dealing with our clients
-Excellent organisation and communication skills
-Ability to work within tight deadlines
-A highly customer focused individual with a ‘can do' attitude, confident manner and be competent to support customers
-The role holder will be smart, presentable and have impeccable personal hygiene
-Ability to multitask, work with others and be a good listener
-Show attention to detail
-A hands on approach
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.