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Head of Technical Operations
| Posting date: | 06 June 2024 |
|---|---|
| Salary: | £58,972.00 to £68,525.00 per year |
| Additional salary information: | £58972.00 - £68525.00 a year |
| Hours: | Full time |
| Closing date: | 24 June 2024 |
| Location: | Worcestershire or Herefordshire, WR3 7NS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | D9106-24-0041 |
Summary
NHS Herefordshire and Worcestershire ICB (HWICB) are the NHS commissioning organisation working across the Herefordshire and Worcestershire Integrated Care System (H&W ICS). The post holder will play a pivotal role within the digital leadership team in shaping and managing our technological vision and strategy, managing technical elements of digital transformation, ensuring a fit for purpose and performant infrastructure and being responsible for technical operations for corporate ICB and Primary Care. The post holder will be responsible for overseeing our technology systems, ensuring that they align with business objectives, meet digital and cyber standards and help drive innovation and productivity in our digital landscape. The post holder will take the lead in driving forward technological programmes of work, in a complex and evolving environment, as well as supporting ICS wide technological improvement programmes, working closely with ICS partner organisations. Key Working Relationships This role supports the business in driving transformation as well as value for money in planning, commissioning and service delivery. This role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. The digital transformation team is a great team focused on the interface between health, social care and digital transformation and innovation and speeding up the scaling of the strongest solutions with the biggest benefits to citizens and staff in NHS and social care. The post holder will build strong relationships with senior clinical, operational and digital leads across Herefordshire and Worcestershire ICS and across the Midlands region in support of taking forward key digital programmes and aligning them to improvements in the delivery of healthcare. Work with regional and national NHS x, NHS Digital, NHS England and Improvement teams on regional and national initiatives. Work with, support, and share work and learning with equivalent roles in other ICSs across the Midlands region. Lead and direct multi-disciplinary teams within HWICB and from across partner organisations within the H&W ICS. Key Duties and Responsibilities The post holder will: Commission and manage IT service delivery partners, ensuring service delivery contracts and SLAs meet required standards and policies Develop and implement technology strategies to support the ICB and Primary Care to support overall business objectives Ensure that fit for purpose infrastructure and technology is in place, kept up to date and managed in a safe and secure environment to meet all standards expected of NHS organisations Ensure the security and integrity of our technology infrastructure and systems to meet the requirements (legal and regulatory) of an NHS organisation Responsibility for cyber security across ICB and Primary Care IT Lead the development, implementation and maintenance of ICB and GP information security policies and standards Ensure robust and fit for purpose disaster recovery and business continuity plans are in place, with a regular testing schedule Act as a key escalation and liaison point for major technology incidents and outages Take the lead on ensuring technical elements of DSPT (or any other NHS digital standard) are understood and develop and manage standards and policies in relation to operational technology delivery and ensure adherence to those Lead on technology-based change and improvement programmes of work including development of business cases, funding bids, planning and management of project and programme teams to deliver Drive innovation and change in order to maintain and improve standards, ensure value for money and fit for purpose services Oversee the design, development and implementation of technology solutions, products and services Manage the suppliers relationships including supplier assurance and performance, and negotiate contracts for technology products and services Tactfully but firmly manage any service provider or supplier under performance or delivery gaps Stay current with emerging technologies and industry trends to information decision making Work collaboratively across ICS partners to help shape and inform design and standards in future technology products and services Provide technology related subject matter expertise to programmes and projects within the ICB, Primary Care and across the ICS Lead cross ICS programmes in relation to renewal or consolidation of technology products and services Develop credibility within the ICS in order to persuade, influence and affect change at senior management levels and ensuring that the key decisions from a digital transformation perspective are understood and made at correct levels. Contribute to the design and delivery of a programme that will prioritise innovations and improvements that make the most difference and accelerate implementation and realisation of business change and benefits to clinical practice and patients. Contribute to the development of digital strategy and delivery plans, including business cases and funding bids, to support the delivery of prioritised digital programmes. Liaise with partners across NHSX and NHS Digital and NHS and Social Care bodies to co-ordinate activities across teams and provide a cohesive programme of activities. Outline and promote the mission and objectives of the H&W ICS digital programme and their activities in enhancing the performance of the NHS through greater adoption of technology. Leadership and management Matrix management multi-disciplinary teams to deliver programmes and projects. Teams will often be from a number of different ICS provider organisations and suppliers of services to the ICS. Planning allocation and use of technical and subject matter expertise staff, as well as project and programme resources. Recruitment of temporary programme and project resources. Working with temporary staff to bring them smoothly into working with the digital team and project/programme teams, and ensure they are performing as required within their roles. Working with partners (such as IT support providers) to scope, commission and monitor delivery against specific programmes of work. Commissioning consultants or agency resources to carry out discrete pieces of technical work where required, ensuring that deliverables are clear and that resources are delivering against agreed statements of work.