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Client Services Advisor
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | £11.44 to £11.78 per hour |
| Hours: | Full time |
| Closing date: | 02 July 2024 |
| Location: | WS11PQ |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | WS400420 |
Summary
The Best Connection are currently recruiting on behalf of our Walsall based client who require a client services advisor to work on their premises on a temp 2 perm basis!
The Client Services advisor must be enthusiastic, knowledgeable, and focused on supporting the Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. The team must have a passion for delighting Clients with excellent customer service as standard.
Other responsibilities will include; Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion Working with client queries over the telephone and via email Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full Site visits to Clients when appropriate Serve as a lead point for any Client queries Resolve any issues in a timely manner and within company policy Weekly contact your dedicated base Support monthly/quarterly KPI driven reviews Develop rapport with key accounts and internal/external stakeholders Grow revenue through organic growth Solid experience of using MS Excel/Word Ability to work as part of a team and independently Excellent listening skills Strong verbal and written communication skills A forward-thinking mentality always putting the Client/Customer first General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc) Working Hours
Working hours vary and the Client Services team currently operate between 08:30 - 18:00, Monday to Friday
** Benefits working with The Best Connection ** Pension Excellent Pay Rates Overtime Online Payslips
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
- Possible permanent position following a successful trial period
How to achieve higher pay rate:
Referenceable Work History or Experience
All vacancies are available and correct at the time of posting. Some details may be subject to change.
The Client Services advisor must be enthusiastic, knowledgeable, and focused on supporting the Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. The team must have a passion for delighting Clients with excellent customer service as standard.
Other responsibilities will include; Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion Working with client queries over the telephone and via email Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full Site visits to Clients when appropriate Serve as a lead point for any Client queries Resolve any issues in a timely manner and within company policy Weekly contact your dedicated base Support monthly/quarterly KPI driven reviews Develop rapport with key accounts and internal/external stakeholders Grow revenue through organic growth Solid experience of using MS Excel/Word Ability to work as part of a team and independently Excellent listening skills Strong verbal and written communication skills A forward-thinking mentality always putting the Client/Customer first General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc) Working Hours
Working hours vary and the Client Services team currently operate between 08:30 - 18:00, Monday to Friday
** Benefits working with The Best Connection ** Pension Excellent Pay Rates Overtime Online Payslips
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
- Possible permanent position following a successful trial period
How to achieve higher pay rate:
Referenceable Work History or Experience
All vacancies are available and correct at the time of posting. Some details may be subject to change.