Service Desk Technician
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | £26,520 to £28,926 per year |
| Additional salary information: | Please visit our website |
| Hours: | Full time |
| Closing date: | 05 July 2024 |
| Location: | York, North Yorkshire, YO23 3FR |
| Company: | Askham Bryan College |
| Job type: | Permanent |
| Job reference: | NA00544_1717573566 |
Summary
Askham Bryan College is a specialist land-based college based across the North of England with centres in York, Middlesbrough, Saltaire, Wakefield and Gateshead.
We offer a wide-ranging curriculum to our Further Education students, including Agriculture, Horticulture, Animal Management, Countryside and the Environment, Engineering, Equine, Floristry, Motorsport, Outdoor Adventure Sport, Sports Development, Coaching and Fitness, Uniformed Public Services and Veterinary Nursing.
We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired in to what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning.
Our staff benefits include 35 days annual leave plus bank holidays, Local Government Pension Scheme/Teachers Pension Scheme, Staff Discounts, Colleague engagement days, Cycle to Work Scheme, ABC Awards (Staff Recognition Scheme), beautiful campuses and free on-site parking (York, Middlesbrough, Gateshead).
We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full time basis.
The IT Services team deliver and manage a computer network and end point solutions across all College sites. The team supports more than 4,000 users and over 2,500 devices. This encompasses a diverse breadth of technologies ranging from high end enterprise network infrastructure to mobile devices.
We see ourselves as pioneers when it comes to implementing upcoming and emerging technologies for the purposes of teaching and learning and business operations. Some of our previous projects include Trimble autonomous tractors, LiDAR drones and Meta Quest headsets. Our upcoming projects include a racing simulator, IoT sensors, automated gardening, an animal behaviour lab and the use of Ai to name a few.
It has never been a better time to join Askham Bryan College, as we celebrate both a regional and national award win for the development of digital innovation in teaching, learning and assessment.
The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a similar role supporting an internal Microsoft Windows Network as well as an Office 365 hosted environment. Previous experience within an IT support environment with a good knowledge and experience of helpdesk software, basic PC hardware, software & applications, fault finding and providing high levels of customer service would be advantageous.
Additional experience in Office 365, Azure AD, Exchange Online and some technical knowledge around on-premise infrastructure, including Aruba networking, managed printing, VMWare would also be an added bonus.
We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired into what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning. We offer an inclusive, dynamic, challenging and rewarding place to work.
For more information, please refer to the Job Description and Person Specification. For an informal discussion about the role, please contact Tazambal Ali, Head of IT, tazambal.ali@askham-bryan.ac.uk 01904 772 342.
Safeguarding Statement
The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff, volunteers and partners to share this commitment. The Governors and Staff at Askham Bryan College regard each learner as a unique individual and therefore seek to support learner development in ways, which will foster security, confidence and independence. We recognise that high self-esteem, peer support, a secure College environment and clear lines of communication with trusted adults helps all young people and adults particularly those at risk or suffering abuse. These are regarded as central to the wellbeing of the individual and are therefore seen to be an intrinsic part of all aspects of the curriculum and ethos.
Specific measures relating to pre-employment checks:
- We may undertake online searches on internet activity as part of our pre-recruitment checks.
- We ask applicants for details of any convictions and cautions, regardless of whether these have been deemed as "spent". It is a condition of employment that applicants provide these details.
- We undertake Enhanced Disclosure and Barring Service (DBS) Checks for prospective employees. Please note that it is an offence to apply for a regulated role if you are barred from engaging in regulated activity involving children or vulnerable adults.
Note on "regulated activity": You are engaging in a regulated activity if you:
- Will be responsible, on a regular basis in a school or college, for teaching, training instructing, caring for or supervising children or vulnerable adults;
- Will be working on a regular basis in a specified establishment, such as a school, or in connection with the purposes of the establishment, where the work gives opportunity for contact with children or vulnerable adults; or
- Engage in intimate or personal care or healthcare or any overnight activity, even if this happens only once.
Proud member of the Disability Confident employer scheme