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Digital Support Technician Apprentice (Level 3)
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | £22,368.06 per year |
| Additional salary information: | £22368.06 a year |
| Hours: | Full time |
| Closing date: | 14 June 2024 |
| Location: | Betteshanger, Deal, CT14 0EN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | E0005-24-0031 |
Summary
JOB PURPOSE As part of the Digital Support Technician Apprenticeship (Level 3), to provide high quality technical support and advisory services for Spencer Private Hospitals staff, notably on digital applications. To provide proficiency across a variety of digital systems, support a range of software needs across digital systems and applications, time manage and prioritise helpdesk tickets, problem solves issues with software and coach through customer service to teach stakeholders and employees how to make the most effective use of digital systems and applications. KEY RELATIONSHIPS Local NHS IT Supplier Any Third Parties All end users including the Senior Management Team and Board KEY RESPONSIBILITIES Financial Work with the IT Officer to ensure all SPH Assets are mapped and appropriate support costs noted Business Development Help to develop and maintain key relationships with IT providers and all end users Work with the IT Officer to identify and assess potential process improvements and report to the IT/IG Operations Manager To provide assistance in the development of utilised software and in the upgrade of business used systems and applications Quality Provide excellent customer service to all stakeholders Maintain a log to track all support issues Assist or following training, undertake the installation of new and replacement desktop hardware and associated software in order to ensure the strategy of Spencer Private Hospitals is achieved Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate and complete associated administration, in order to help maintain effective stock control and ensure value for money As part of the IT Team, liaise with the Management Accountant to ensure the Fixed Asset Register is up to date regarding all current IT hardware Workforce Under the supervision of the IT/IG Operations Manager, help to maintain the Spencer Active Directory Act as first line support and provide technical advice, guidance and support to all end users Provide a high-quality customer service and technical advisory service to desktop users Provide advice and basic training Ensure the resolution of problems, maintaining continuity of service, providing appropriate information and guidance Develop and maintain effective working relationships with suppliers, contactors and internal customers Ensure that workstations and associated hardware is appropriate, compatible and meets the needs of the customer.