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Front of House Supervisor - El Castillo
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | £24,960 per year |
| Hours: | Full time |
| Closing date: | 17 June 2024 |
| Location: | Bishop Auckland, County Durham |
| Remote working: | On-site only |
| Company: | The Auckland Project |
| Job type: | Permanent |
| Job reference: | FOH |
Summary
The role purpose:
We are looking for a Front of House Supervisor to join the passionate team to deliver excellent hospitality throughout day-to-day activities, Functions and events. We require somebody who thrives for excellent customer service and who wants to go that extra mile to ensure daily operations and events run smoothly. The role will be based in a number of our attractions and venues including but not exclusively:
• Bishops Kitchen (café), operational Wednesday- Sunday 10.30-19.00
• El Castillo (Spanish tapas restaurant) Wednesday and Sunday 11.00-19.00, Thursday/Friday/Saturday 11.00-22.00
• Event spaces throughout the estate, walled garden, and conference rooms.
The Front of house supervisor will be responsible as part of a team to support with planning, setting up, implementation and the delivery of Functions, and the daily operations of the Bishops Kitchen and El Castillo. They should also be confidant in following health and safety guidance and procedures.
This role requires the individual to be super flexible, able to work across the seven days of the week including weekends, evening’s and Bank Holidays and that you have a flexible attitude to supporting our operation by working in different areas of it at short notice.
Key Responsibilities:
The post-holder is responsible for the following key accountabilities:
• Line manage and lead a small team of servers, working with a host of other multidisciplinary teams throughout TAP and external partners
• Ensuring exceptionally high standards of service and presentation from all members of the team
• Support with the rostering of staff and volunteer rotas and hours
• Support the manager with recognising training needs within the team, training, supporting and mentoring servers to deliver to the expected high standards
• Finishing the preparation of food and serving food and drinks
• Smart, well presented and capable of remaining calm whilst under pressure in a busy environment
• Responding to customer feedback and being proactive at all times, using initiative, diplomacy and discretion to avoid issues as they arise
• Identifying commercial opportunities
• Work within specified processes around our stock management and EPOS solution, ensuring that all information is up to date and that all processes are completed on a day to day basis
• Ensuring good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times
• Stock rotation, ordering and deliveries, limiting levels of waste, stock taking
• Using a till system, cashing up duties
• Knowledge of menus, allergens, and presentation standards
• Carry out all cleaning duties allocated in accordance with the cleaning schedule and ensure the highest cleanliness standards
• Plan and follow event plans including gathering equipment needed, setting up and take down, communicating and working with the wider TAP teams
Person Specification:
Essential Criteria
Essential Desirable Where identified
Qualifications Barista training
Food safety level 2
Driver’s license Application Form
Certificates
Experience Supervision or management of staff
At least one years’ experience in a similar position in a customer facing environment
Knowledge of stock management and cost management including stocktaking
Experience of managing / monitoring health & safety in a workplace
Experience of training and mentoring team members
Previous experience of working with volunteers
Experience in carrying out risk assessment
Knowledge of event management
Application Form
Interview
References
Knowledge & Skills Strong communication & interpersonal skills with
Ability to multitask in a busy environment
The ability to lead and motivate staff
Administrative ability and IT literacy.
Numeracy and financial skills in order to monitor adhere to a budget.
Ability to work and lead in a team
Level 2 in numeracy & literacy
Have logistical skills and the ability to plan ahead
Excellent time management skills
Interview
References
Personal Qualities, attitude & behaviours Must be passionate about good food and customer service.
Ability to work as part of a team
Professional, hardworking and charismatic
Must be Willing to work evenings and weekends.
Interview
The Auckland Project
The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.
Our visitor destination and community development programme broadly fits into three areas:
1. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive
2. The natural environment: we protect, sustain and enhance the world around us
3. The built environment: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
By working with us, you are helping to ensure the town’s future is as magnificent and vibrant as its past.
How to Apply
Apply for this role by emailing recruitment@aucklandproject.org to request an application form. CV’s will not be accepted as application.
Closing date: Tuesday 18th June 2024 at midnight
If we receive a high volume of applications we reserve the right to close the application process early.
We are looking for a Front of House Supervisor to join the passionate team to deliver excellent hospitality throughout day-to-day activities, Functions and events. We require somebody who thrives for excellent customer service and who wants to go that extra mile to ensure daily operations and events run smoothly. The role will be based in a number of our attractions and venues including but not exclusively:
• Bishops Kitchen (café), operational Wednesday- Sunday 10.30-19.00
• El Castillo (Spanish tapas restaurant) Wednesday and Sunday 11.00-19.00, Thursday/Friday/Saturday 11.00-22.00
• Event spaces throughout the estate, walled garden, and conference rooms.
The Front of house supervisor will be responsible as part of a team to support with planning, setting up, implementation and the delivery of Functions, and the daily operations of the Bishops Kitchen and El Castillo. They should also be confidant in following health and safety guidance and procedures.
This role requires the individual to be super flexible, able to work across the seven days of the week including weekends, evening’s and Bank Holidays and that you have a flexible attitude to supporting our operation by working in different areas of it at short notice.
Key Responsibilities:
The post-holder is responsible for the following key accountabilities:
• Line manage and lead a small team of servers, working with a host of other multidisciplinary teams throughout TAP and external partners
• Ensuring exceptionally high standards of service and presentation from all members of the team
• Support with the rostering of staff and volunteer rotas and hours
• Support the manager with recognising training needs within the team, training, supporting and mentoring servers to deliver to the expected high standards
• Finishing the preparation of food and serving food and drinks
• Smart, well presented and capable of remaining calm whilst under pressure in a busy environment
• Responding to customer feedback and being proactive at all times, using initiative, diplomacy and discretion to avoid issues as they arise
• Identifying commercial opportunities
• Work within specified processes around our stock management and EPOS solution, ensuring that all information is up to date and that all processes are completed on a day to day basis
• Ensuring good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times
• Stock rotation, ordering and deliveries, limiting levels of waste, stock taking
• Using a till system, cashing up duties
• Knowledge of menus, allergens, and presentation standards
• Carry out all cleaning duties allocated in accordance with the cleaning schedule and ensure the highest cleanliness standards
• Plan and follow event plans including gathering equipment needed, setting up and take down, communicating and working with the wider TAP teams
Person Specification:
Essential Criteria
Essential Desirable Where identified
Qualifications Barista training
Food safety level 2
Driver’s license Application Form
Certificates
Experience Supervision or management of staff
At least one years’ experience in a similar position in a customer facing environment
Knowledge of stock management and cost management including stocktaking
Experience of managing / monitoring health & safety in a workplace
Experience of training and mentoring team members
Previous experience of working with volunteers
Experience in carrying out risk assessment
Knowledge of event management
Application Form
Interview
References
Knowledge & Skills Strong communication & interpersonal skills with
Ability to multitask in a busy environment
The ability to lead and motivate staff
Administrative ability and IT literacy.
Numeracy and financial skills in order to monitor adhere to a budget.
Ability to work and lead in a team
Level 2 in numeracy & literacy
Have logistical skills and the ability to plan ahead
Excellent time management skills
Interview
References
Personal Qualities, attitude & behaviours Must be passionate about good food and customer service.
Ability to work as part of a team
Professional, hardworking and charismatic
Must be Willing to work evenings and weekends.
Interview
The Auckland Project
The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.
Our visitor destination and community development programme broadly fits into three areas:
1. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive
2. The natural environment: we protect, sustain and enhance the world around us
3. The built environment: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
By working with us, you are helping to ensure the town’s future is as magnificent and vibrant as its past.
How to Apply
Apply for this role by emailing recruitment@aucklandproject.org to request an application form. CV’s will not be accepted as application.
Closing date: Tuesday 18th June 2024 at midnight
If we receive a high volume of applications we reserve the right to close the application process early.