IT Service Desk Engineer (Home Based)
| Posting date: | 05 June 2024 |
|---|---|
| Salary: | £26,262 per year |
| Hours: | Full time |
| Closing date: | 19 June 2024 |
| Location: | UK, RG7 1AA |
| Remote working: | Fully remote |
| Company: | Dimensions |
| Job type: | Permanent |
| Job reference: | D018526 |
Summary
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 - now 5 years in a row!
As part of the IT Services Team the IT Helpdesk Support Engineer will be responsible for providing technical support on Dimensions IT systems by phone, remote support and face-to-face / desk side as part of the IT Helpdesk Team.
Interviews will take place on the 26th & 28th June via Microsoft teams.
About the role
- To log all customer incidents and tickets accurately in the incident management system (Richmond System).
- Provice fault diagnosis and user support/training to successfuly resolve as many issue on a first time fix basis
- Take ownership of problems and be proactive when dealing with user issues
- Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users
About you
The successful applicant will have:
- Team player
- Strong communication skills
- Previous IT experience is essential
- Good interpersonal skills
The rewards
- Up to 35 days' annual leave entitlement (including bank holidays)
- Staff discount shopping scheme 'Rewarding Dimensions'
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
For more information visit www.dimensions-uk.org/careers
Apply now
Or If you have any questions and would like to discuss the role in more detail, please contact Agnes Kis on agnes.kis@dimensions-uk.org or Philp Sergison at philip.sergison@dimensions-uk.org
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
Proud member of the Disability Confident employer scheme