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Outpatient Administrator | Nottingham University Hospitals NHS Trust

Job details
Posting date: 04 June 2024
Salary: Not specified
Additional salary information: £22,816 - £24,336 Pro Rata
Hours: Part time
Closing date: 04 July 2024
Location: Sutton in Ashfield, NG17 4JL
Company: Nottingham University Hospitals NHS Trusts
Job type: Permanent
Job reference: 6336031/164-6336031


The post holder will be required to work within the Nottingham University Hospital’s Renal Outpatient office at the Kingsmill Hospital and take responsibility for: administrating the Electronic Referral System, dealing with 2 week wait cancer referrals, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls.

You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT validation would be advantageous.

Working as part of the outpatient administration team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It would be advantageous for you to have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Urology department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Manage the 2 week wait referrals.

Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics.

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate when required any capacity issues.

This advert closes on Monday 10 Jun 2024