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Homeless Prevention Officer
| Posting date: | 04 June 2024 |
|---|---|
| Salary: | £26,421 to £28,770 per year |
| Hours: | Full time |
| Closing date: | 16 June 2024 |
| Location: | Halifax, West Yorkshire |
| Remote working: | On-site only |
| Company: | Calderdale Council |
| Job type: | Contract |
| Job reference: | CC063 |
Summary
Post Ref: CC063
Please note: At risk or redeployee applicants may be given priority.
Join Our Team. Are you passionate about making a real difference in people's lives?
We are looking for a dynamic, customer-focused individual to join our vibrant Homeless Prevention Team at the Council. If you thrive in a fast-paced environment and are dedicated to building trust and resilience, this role is for you!
Location: Halifax Town Centre Office (with opportunities for remote work)
About the Role:
As a Homeless Prevention Officer, you will be at the forefront of our mission to prevent homelessness and enhance the health and wellbeing of adults with multiple and complex needs. Working closely with the Housing Options Team, you will help develop personalised housing plans and provide ongoing support to ensure positive outcomes.
Key Responsibilities:
• Deliver excellent customer service with empathy and professionalism.
• Collaborate with various agencies, including private and social landlords, Citizen’s Advice Bureau, Adult Health and Social Care, and health services.
• Identify and support vulnerable customers, handling challenging conversations with sensitivity and effectiveness.
• Maintain accurate and confidential records, using your computer literacy to quickly learn new systems.
What We're Looking For:
• Essential Skills:
Strong interpersonal and communication skills.
Ability to build effective working relationships and respond to customers with complex needs.
Excellent organisational skills and attention to detail.
Proficiency in IT, including Microsoft Office.
Understanding of confidentiality and data protection issues.
Resilience and the ability to work under pressure.
Desirable Experience:
Experience working with vulnerable or challenging client groups.
Previous roles in housing services or customer-focused environments.
Knowledge of current housing and council services.
Experience in a trauma-informed team.
Why Join Us?
Make a tangible impact in your community by helping prevent homelessness.
Work in a supportive, collaborative environment with opportunities for professional development.
Receive comprehensive training to enhance your skills and knowledge.
How to Apply:
Download the Role Profile from 'Job Attachments' to view the full range of tasks and duties. In your supporting statement, please address each of the Essential and Desirable criteria listed to be considered for shortlisting.
Join us and be part of a team that's making a real difference. Apply now to become a key player in our Homeless Prevention Team!
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: Sunday 16th June 2024
Interview: Wednesday 26th June 2024
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce, and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Please note: At risk or redeployee applicants may be given priority.
Join Our Team. Are you passionate about making a real difference in people's lives?
We are looking for a dynamic, customer-focused individual to join our vibrant Homeless Prevention Team at the Council. If you thrive in a fast-paced environment and are dedicated to building trust and resilience, this role is for you!
Location: Halifax Town Centre Office (with opportunities for remote work)
About the Role:
As a Homeless Prevention Officer, you will be at the forefront of our mission to prevent homelessness and enhance the health and wellbeing of adults with multiple and complex needs. Working closely with the Housing Options Team, you will help develop personalised housing plans and provide ongoing support to ensure positive outcomes.
Key Responsibilities:
• Deliver excellent customer service with empathy and professionalism.
• Collaborate with various agencies, including private and social landlords, Citizen’s Advice Bureau, Adult Health and Social Care, and health services.
• Identify and support vulnerable customers, handling challenging conversations with sensitivity and effectiveness.
• Maintain accurate and confidential records, using your computer literacy to quickly learn new systems.
What We're Looking For:
• Essential Skills:
Strong interpersonal and communication skills.
Ability to build effective working relationships and respond to customers with complex needs.
Excellent organisational skills and attention to detail.
Proficiency in IT, including Microsoft Office.
Understanding of confidentiality and data protection issues.
Resilience and the ability to work under pressure.
Desirable Experience:
Experience working with vulnerable or challenging client groups.
Previous roles in housing services or customer-focused environments.
Knowledge of current housing and council services.
Experience in a trauma-informed team.
Why Join Us?
Make a tangible impact in your community by helping prevent homelessness.
Work in a supportive, collaborative environment with opportunities for professional development.
Receive comprehensive training to enhance your skills and knowledge.
How to Apply:
Download the Role Profile from 'Job Attachments' to view the full range of tasks and duties. In your supporting statement, please address each of the Essential and Desirable criteria listed to be considered for shortlisting.
Join us and be part of a team that's making a real difference. Apply now to become a key player in our Homeless Prevention Team!
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: Sunday 16th June 2024
Interview: Wednesday 26th June 2024
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce, and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.