Concierge
| Posting date: | 04 June 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Hours: | Part time |
| Closing date: | 04 July 2024 |
| Location: | B16 8EB |
| Remote working: | On-site only |
| Company: | Pinnacle Recruitment (Services) Ltd |
| Job type: | Temporary |
| Job reference: | T654A-46555 |
Summary
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.
The Role – Concierge (This is a casual role covering annual leave and weekend bank holidays 7am to 7pm)
To assist in the general running and upkeep of a residential development. Provide a safe, secure and well-maintained environment. Maintain the highest standards, ensuring that excellent customer service is delivered to the Residents/ Company and its client/development. To foster good relations with the residents and ensure that the development is managed to a very high standard.
Duties/Key Responsibilities
• Provide a high standard of customer service to residents, clients, and guests. To be welcoming, friendly, polite and smart at all times.
• To co-ordinate the day to day running of the building/estate liaising with residents to ensure all relevant information is communicated correctly and efficiently
• Notify tenants to collect parcels if parcels are left by delivery companies
• Minor maintenance changing light bulbs, turn off water stopcocks, contact emergency contractor in event of a leak
• Move large industrial bins out to collection point on a Sunday before shift ends ready for collection on a Monday morning
• Statutory health and safety checks of the building/development
• Management of key holding and contractor attendance
• General Admin
• Any other tasks as directed by the Estate Management Team
Skills
• Maintain high ethical standards, professionalism and customer service
• A knowledge and expereince of minor maintenance
• Ability to resolve complaints effectively and within procedures
• Ability to work as an individual and part of a team
• Flexible approach and can-do attitude
• Friendly and helpful, polite, and courteous
• Prior experience of working with the public is essential in customer facing capacity
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.