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Customer Service Advisor - Income
| Posting date: | 03 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25423-25423 per annum |
| Hours: | Full time |
| Closing date: | 17 June 2024 |
| Location: | Billericay, SS14 3EZ |
| Company: | Sanctuary Group |
| Job type: | Temporary |
| Job reference: | 218442-42558076 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Customer Service Advisor – Income updated salary, closing date and job profile link NB 31/05
Pilgrim House, Billericay
£25,423 per year (pro rata)
37.5 hours per week
Internal posting – 8 month secondment opportunity available upon current line management approval
External posting
- Temporary position for up to 8 months
We are seeking a Customer Service Advisor – Income to join our team in Billericay. As a Customer Service Advisor, you will be a part of our Income Services Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.
Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.
The role of Customer Service Advisor will include:
- Delivering high quality and consistent service in relation to debt recovery and debt prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s
Skills and experiences:
- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package offering:
- 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,423 per annum (pro rata)
To view the job profile, please click here
Closing Date: 17 June 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Customer Service Advisor – Income updated salary, closing date and job profile link NB 31/05
Pilgrim House, Billericay
£25,423 per year (pro rata)
37.5 hours per week
Internal posting – 8 month secondment opportunity available upon current line management approval
External posting
- Temporary position for up to 8 months
We are seeking a Customer Service Advisor – Income to join our team in Billericay. As a Customer Service Advisor, you will be a part of our Income Services Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.
Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.
The role of Customer Service Advisor will include:
- Delivering high quality and consistent service in relation to debt recovery and debt prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s
Skills and experiences:
- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package offering:
- 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,423 per annum (pro rata)
To view the job profile, please click here
Closing Date: 17 June 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.