Programme Support Officer
| Posting date: | 03 June 2024 |
|---|---|
| Salary: | £23,000 to £25,000 per year, pro rata |
| Hours: | Part time |
| Closing date: | 03 July 2024 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) |
| Job type: | Contract |
| Job reference: |
Summary
East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.
Salary: £23,000 to £25,000 per annum (dependant on qualifications, skills and experience). Pro rata for part time
Contract: Fixed term until 31 March 2025, full time (35 hours per week)
1. WHY THE POST EXISTS
Have you got experience providing great customer service in-person and by phone? Do you enjoy inputting data and accuracy checking? Can you multi-task in a busy office environment? If that’s you, you could be our next Programme Support Officer.
As part of the Employment Services department you will be responsible for conducting effective engagement activities with programme participants (the customer), predominantly by phone. You will also ensure that paperwork is accurately completed and appropriately recorded/uploaded for the relevant programme daily. This role is key to achieving our 100% compliance target therefore being meticulous with details, enjoying data entry and cross-checks, providing good customer service and having effective time management is essential.
In addition, this role provides office cover for a minimum of two days per week. During this time you are the first point of contact for visitors and mail, as well as providing breaks cover on other working days. You will be a professional and supportive front of house support to those who utilise the office.
2. THE KEY AREAS OF RESPONSIBILITY
- Work with new customers and carry out initial engagement activity including booking participant initial engagement meetings within contract timescales and ensuring each new participant is sign-posted to appropriate support.
- Contract compliance checks daily on all participant records to achieve 100% accuracy against programme requirements.
- To update the Chamber’s CRM system to ensure all SME contact details are up to date and accurate and to log engagement activities.
- To upload the necessary contract paperwork relating to the delivery of the National Careers Service contract.
- Conduct compliance checks daily to effectively monitor participant progress.
- Complete all necessary paperwork compliant with the contract’s specifications.
- Liaise across delivery teams to receive and upload paperwork in a timely manner.
- Deal with enquiries from the participants, general public and businesses by phone or email, regarding Chamber services and contracts, in a polite and efficient manner; including the taking and delivery of messages.
- Provide cover for the Chamber’s front of house area in Nottingham; ensuring that the role/desk (and phones on an ad-hoc basis) are covered.
3. IDEALLY APPLICANTS WILL POSSESS
- Advice and guidance awareness training.
- Experience of working with secure CRM systems.
- Good working knowledge of Microsoft Office and Cloud based applications
- Excellent attention-to-detail for data entry and checking.
- A good understanding of barriers to work and how to manage them with the customer group.
- Experience of working with a diverse range of needs.
- Good use of English and Maths (verbal and written)
- Strong organisational skills including being able to manage own time effectively.
- Willing and able to operate as in-work cover as a fire marshal and/or first aider.
- Dependability, reliability and be trustworthy.
- Able to pass an enhanced criminal record check.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Salary: £23,000 to £25,000 per annum (dependant on qualifications, skills and experience). Pro rata for part time
Contract: Fixed term until 31 March 2025, full time (35 hours per week)
1. WHY THE POST EXISTS
Have you got experience providing great customer service in-person and by phone? Do you enjoy inputting data and accuracy checking? Can you multi-task in a busy office environment? If that’s you, you could be our next Programme Support Officer.
As part of the Employment Services department you will be responsible for conducting effective engagement activities with programme participants (the customer), predominantly by phone. You will also ensure that paperwork is accurately completed and appropriately recorded/uploaded for the relevant programme daily. This role is key to achieving our 100% compliance target therefore being meticulous with details, enjoying data entry and cross-checks, providing good customer service and having effective time management is essential.
In addition, this role provides office cover for a minimum of two days per week. During this time you are the first point of contact for visitors and mail, as well as providing breaks cover on other working days. You will be a professional and supportive front of house support to those who utilise the office.
2. THE KEY AREAS OF RESPONSIBILITY
- Work with new customers and carry out initial engagement activity including booking participant initial engagement meetings within contract timescales and ensuring each new participant is sign-posted to appropriate support.
- Contract compliance checks daily on all participant records to achieve 100% accuracy against programme requirements.
- To update the Chamber’s CRM system to ensure all SME contact details are up to date and accurate and to log engagement activities.
- To upload the necessary contract paperwork relating to the delivery of the National Careers Service contract.
- Conduct compliance checks daily to effectively monitor participant progress.
- Complete all necessary paperwork compliant with the contract’s specifications.
- Liaise across delivery teams to receive and upload paperwork in a timely manner.
- Deal with enquiries from the participants, general public and businesses by phone or email, regarding Chamber services and contracts, in a polite and efficient manner; including the taking and delivery of messages.
- Provide cover for the Chamber’s front of house area in Nottingham; ensuring that the role/desk (and phones on an ad-hoc basis) are covered.
3. IDEALLY APPLICANTS WILL POSSESS
- Advice and guidance awareness training.
- Experience of working with secure CRM systems.
- Good working knowledge of Microsoft Office and Cloud based applications
- Excellent attention-to-detail for data entry and checking.
- A good understanding of barriers to work and how to manage them with the customer group.
- Experience of working with a diverse range of needs.
- Good use of English and Maths (verbal and written)
- Strong organisational skills including being able to manage own time effectively.
- Willing and able to operate as in-work cover as a fire marshal and/or first aider.
- Dependability, reliability and be trustworthy.
- Able to pass an enhanced criminal record check.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.