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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
IT Service Design Consultant
| Dyddiad hysbysebu: | 31 Mai 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35,000 - £45,000 dependent on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2024 |
| Lleoliad: | BIRMINGHAM, WEST MIDLANDS, B2 5AF |
| Cwmni: | AXA UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 240004IR |
Crynodeb
It’s an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver new digital services to our customers and streamline and automate our business processes.
Reporting into the Service Design and Introduction Manager, you’ll provide insight and consultation of deployments in AXA UK and Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You’ll be a trusted advisor to AXA’s programme and project managers on the service design and introduction aspects of delivery.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:
Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards
Ensuring programmes and projects have the right operational acceptance criteria, services definitions and supporting documentation to meet AXA’s and our regulator operational service standards
Coordinating the service design and introduction of any new services or change programmes, including the production of the service introduction plans and playbooks
Acting as a point of contact for the design and introduction process whilst monitoring and reporting on progress of assigned deployments
Identifying any design and introduction potential risks in programmes and projects ensuring that chances of failure are minimised where possible
Collaborating and consulting with aligning stakeholder groups around a common vision
Advising of appropriate SLAs in place to support any new services introduced
Reporting into the Service Design and Introduction Manager, you’ll provide insight and consultation of deployments in AXA UK and Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You’ll be a trusted advisor to AXA’s programme and project managers on the service design and introduction aspects of delivery.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:
Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards
Ensuring programmes and projects have the right operational acceptance criteria, services definitions and supporting documentation to meet AXA’s and our regulator operational service standards
Coordinating the service design and introduction of any new services or change programmes, including the production of the service introduction plans and playbooks
Acting as a point of contact for the design and introduction process whilst monitoring and reporting on progress of assigned deployments
Identifying any design and introduction potential risks in programmes and projects ensuring that chances of failure are minimised where possible
Collaborating and consulting with aligning stakeholder groups around a common vision
Advising of appropriate SLAs in place to support any new services introduced