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Customer Service Officer (Hybrid)

Job details
Posting date: 30 May 2024
Salary: £12.38 to £12.38 per hour
Hours: Full time
Closing date: 29 June 2024
Location: Taunton, South West, TA1 1HE
Remote working: On-site only
Job type: Contract
Job reference: MP173829CT1757-RQ1277628-30052024


Customer Service Officer (Hybrid) needed in Taunton, £12.38ph PAYE - Reference: RQ1277628

  • Customer Services act as the ‘front door’ for customers needing assistance with all services.
  • This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much more.
  • You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone. Face to face, email and digital customer interactions can also be involved.

It offers hybrid working, with 2 days per week required in the office (once trained) and the remaining days can be home or office based as you wish.

It’s a full-time position (37hrs), 8.30-5.15pm Monday to Friday so, your work pattern will be within these hours.

We have offices in Taunton, Bridgwater or Yeovil

  • In this post as a Customer Service Officer, you will act as the first point of contact for customers needing advice and assistance about any service we provide, making it a really varied and interesting role.
  • You will handle each enquiry with care and understanding, offering quality support and guidance before and in lots of cases instead of, transferring the customer to a specific service teams.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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