Warning
This job advert has expired and applications have closed.
Leisure Club Receptionist
| Posting date: | 30 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 June 2024 |
| Location: | Whittlebury, Towcester |
| Remote working: | On-site only |
| Company: | Whittlebury Park |
| Job type: | Permanent |
| Job reference: |
Summary
At Whittlebury Park we are looking for a dedicated customer service professional to join our leisure club reception team.
Nestled in hundreds of acres of ancient parkland, Whittlebury Park offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We also have Murray’s, our fine dining 3 AA Rosette winning restaurant, luxurious spa and 36-hole championship golf course.
Not to mention our Leisure club, boasting its excellent facilities including a fully equipped gym, 19 metre swimming pool, sauna, steam room and Jacuzzi.
What will you do?
As a member of our Leisure reception team, you will:
Deliver excellent customer service to ensure the optimum guest experience
Welcome our members, day guests and hotel residents to The Leisure Club
Deal with incoming and outgoing telephone calls, gym health and safety checks & Leisure Club shop sales
Conduct health and safety walk rounds, pool testing, food and beverage duties & liaise closely with the membership and gym teams
Maintain good knowledge of Whittlebury Park & what it can offer enhancing the guest experience and upselling of hotel facilities
How would you excel in this position?
We are very keen to develop the best talent. Showing a determination to excel in this role is important. This can be done in many ways, and include; being personally mentioned in any of The Leisure Clubs feedback channels from members and guests, suggesting and implementing new ideas from a new perspective to improve or enhance current systems, over delivering with the completion of reports and tasks set out by The Leisure Club Management team.
As the ideal candidate you will be passionate about the leisure and fitness industry and delivering excellent customer service. You will also have experience in working in the industry before and experience in pool testing, classes and gym operations is preferable.
The hours of work will vary and will include weekends, late evenings, and holiday periods.
This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.
Benefits:
Here at Whittlebury we have a fantastic range of benefits available to our staff. Some of the benefits associated with this role are:
Free Golf & Leisure membership*
Free staff meal on duty
Cashback on essential healthcare
Employee awards
Enhanced pension contributions
Discounts also available on: Food & Beverage - Up to 50%, discounted Spa products and treatments, hotel stays & Virgin experience days!
*We allow all staff who work a minimum of 40 hours each month to benefit from a complimentary Leisure Club membership
*We allow all staff who work a minimum of 60 hours each month to benefit from a complimentary Golf membership
Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone’s day.
If you've got what it takes to be part of a dedicated, professional and high performing team, then we would love to hear from you!
Job Type: Full-time
Pay: £11.52 per hour
Expected hours: No less than 40 per week
Benefits:
Canteen
Company events
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking
Schedule:
Day shift
Weekend availability
Work Location: In person
Nestled in hundreds of acres of ancient parkland, Whittlebury Park offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We also have Murray’s, our fine dining 3 AA Rosette winning restaurant, luxurious spa and 36-hole championship golf course.
Not to mention our Leisure club, boasting its excellent facilities including a fully equipped gym, 19 metre swimming pool, sauna, steam room and Jacuzzi.
What will you do?
As a member of our Leisure reception team, you will:
Deliver excellent customer service to ensure the optimum guest experience
Welcome our members, day guests and hotel residents to The Leisure Club
Deal with incoming and outgoing telephone calls, gym health and safety checks & Leisure Club shop sales
Conduct health and safety walk rounds, pool testing, food and beverage duties & liaise closely with the membership and gym teams
Maintain good knowledge of Whittlebury Park & what it can offer enhancing the guest experience and upselling of hotel facilities
How would you excel in this position?
We are very keen to develop the best talent. Showing a determination to excel in this role is important. This can be done in many ways, and include; being personally mentioned in any of The Leisure Clubs feedback channels from members and guests, suggesting and implementing new ideas from a new perspective to improve or enhance current systems, over delivering with the completion of reports and tasks set out by The Leisure Club Management team.
As the ideal candidate you will be passionate about the leisure and fitness industry and delivering excellent customer service. You will also have experience in working in the industry before and experience in pool testing, classes and gym operations is preferable.
The hours of work will vary and will include weekends, late evenings, and holiday periods.
This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.
Benefits:
Here at Whittlebury we have a fantastic range of benefits available to our staff. Some of the benefits associated with this role are:
Free Golf & Leisure membership*
Free staff meal on duty
Cashback on essential healthcare
Employee awards
Enhanced pension contributions
Discounts also available on: Food & Beverage - Up to 50%, discounted Spa products and treatments, hotel stays & Virgin experience days!
*We allow all staff who work a minimum of 40 hours each month to benefit from a complimentary Leisure Club membership
*We allow all staff who work a minimum of 60 hours each month to benefit from a complimentary Golf membership
Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone’s day.
If you've got what it takes to be part of a dedicated, professional and high performing team, then we would love to hear from you!
Job Type: Full-time
Pay: £11.52 per hour
Expected hours: No less than 40 per week
Benefits:
Canteen
Company events
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking
Schedule:
Day shift
Weekend availability
Work Location: In person