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Customer Service Agent
| Posting date: | 30 May 2024 |
|---|---|
| Salary: | £28,000 per year |
| Hours: | Full time |
| Closing date: | 06 June 2024 |
| Location: | Elsenham, Essex, CM22 6JX |
| Company: | HR GO Recruitment |
| Job type: | Permanent |
| Job reference: | 2905SWFF_1717065166 |
Summary
Aviation Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service/Live chat agent department.
HOURS: 8am-8pm Four on - Four off - some weekends will be included
Hybrid opportunity - full training given on site.
You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.
Responsibilities:
- Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
- Maintain a professional and positive tone in all interactions.
- Acquire and maintain a comprehensive understanding of the company's products/services to provide accurate information to customers.
- Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
- Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
Requirements:
- Previous experience (not essential) or in a similar customer service role.
- Excellent written communication skills with strong grammar and typing proficiency.
- Customer-focused mindset with the ability to empathise and understand customer needs.
- Quick thinker with the ability to multitask and manage simultaneous customer chats.
- Familiarity with CRM systems and live chat software.
- Strong skills in: Microsoft and spreadsheets
- Good English literacy
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.