Warning
This job advert has expired and applications have closed.
Service Controller
| Posting date: | 30 May 2024 |
|---|---|
| Salary: | £23,000 to £25,000 per year |
| Additional salary information: | Company Pension |
| Hours: | Full time |
| Closing date: | 29 June 2024 |
| Location: | TN16 1BT |
| Remote working: | On-site only |
| Company: | Safeguard Pest Control and Environmental Services Ltd |
| Job type: | Permanent |
| Job reference: | SC30052024SK |
Summary
SERVICE CONTROLLER - £23,000 to £25,000 pa, 35 hour week, 9am to 5pm, Mon - Fri.
Safeguard Pest Control part of the Orkin Rollins group of companies is one of the top five pest control companies in the UK, covering England, Scotland, and Wales. With over 30 years’ experience, we specialise in all forms of commercial and residential pest control, bird control and specialist environmental services.
Role
Your role as a Service Controller is to assist and to ensure the smooth running of the Service Department.
Duties & Responsibilities
Although not limited to, your duties include such items as:
System Management – All aspects connected with Service / Service-Tracker system including trouble shooting, training, updating, importing reports, emailing reports, amending details if forms overwritten, checking all reports for recommendations & problems
Report any service problems to relevant Service Manager
Answering service line
Assisting with any administration requirements for Service Managers, including proofing of their emails and reports
Support, and try to rectify technician queries, access requests/problems
Intermediary between management and technicians
RAMS (Risk Assessments & Method Statements)
Scheduling ‘Routine’ dates when required
Checking if ‘call-outs’ have been completed
Logging ‘job-work’ orders onto system • Proof reading when required
Setting up new contracts, cancelling contracts, amending contracts having obtained management permission
Address / Assist with setting up and solving problems with technicians’ mobile phones
Explain what contract entails when technicians enquire
Arranging technicians parking
Checking jobs to see if they should be completed; chasing technician(s) to complete/follow-up if scheduled dates are not being met
Check and report on technician’s state of service
Regular report emailing to certain clients
Block treatment admin – sending out letters, organising technicians, typing/sending out report
Set up, maintain and troubleshoot client portals – ensuring access permits are up to date.
Assist in organising holiday cover for technicians
When there is a requirement to assist sales & service managers with new contracts: Producing front sheets, service agreements, requesting P.O numbers, arranging ‘Initial Treatments’ (IT’s), setting new contracts up on system, notifying technicians, collating site files, checking invoice once completed, posting all relevant paperwork.
If you would like to be involved in a busy service environment and excel at customer service we would love to hear from you.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
Company pension
Discounted or free food
Free parking
On-site parking
Schedule:
Monday to Friday
Ability to commute/relocate:
Kent, TN16 1BT: reliably commute or plan to relocate before starting work (preferred)
Experience:
CRM software: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
Safeguard Pest Control part of the Orkin Rollins group of companies is one of the top five pest control companies in the UK, covering England, Scotland, and Wales. With over 30 years’ experience, we specialise in all forms of commercial and residential pest control, bird control and specialist environmental services.
Role
Your role as a Service Controller is to assist and to ensure the smooth running of the Service Department.
Duties & Responsibilities
Although not limited to, your duties include such items as:
System Management – All aspects connected with Service / Service-Tracker system including trouble shooting, training, updating, importing reports, emailing reports, amending details if forms overwritten, checking all reports for recommendations & problems
Report any service problems to relevant Service Manager
Answering service line
Assisting with any administration requirements for Service Managers, including proofing of their emails and reports
Support, and try to rectify technician queries, access requests/problems
Intermediary between management and technicians
RAMS (Risk Assessments & Method Statements)
Scheduling ‘Routine’ dates when required
Checking if ‘call-outs’ have been completed
Logging ‘job-work’ orders onto system • Proof reading when required
Setting up new contracts, cancelling contracts, amending contracts having obtained management permission
Address / Assist with setting up and solving problems with technicians’ mobile phones
Explain what contract entails when technicians enquire
Arranging technicians parking
Checking jobs to see if they should be completed; chasing technician(s) to complete/follow-up if scheduled dates are not being met
Check and report on technician’s state of service
Regular report emailing to certain clients
Block treatment admin – sending out letters, organising technicians, typing/sending out report
Set up, maintain and troubleshoot client portals – ensuring access permits are up to date.
Assist in organising holiday cover for technicians
When there is a requirement to assist sales & service managers with new contracts: Producing front sheets, service agreements, requesting P.O numbers, arranging ‘Initial Treatments’ (IT’s), setting new contracts up on system, notifying technicians, collating site files, checking invoice once completed, posting all relevant paperwork.
If you would like to be involved in a busy service environment and excel at customer service we would love to hear from you.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
Company pension
Discounted or free food
Free parking
On-site parking
Schedule:
Monday to Friday
Ability to commute/relocate:
Kent, TN16 1BT: reliably commute or plan to relocate before starting work (preferred)
Experience:
CRM software: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person