Facilities Assistant – Property Services
| Posting date: | 30 May 2024 |
|---|---|
| Salary: | £16.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 28 June 2024 |
| Location: | Wembley, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5249773 |
Summary
What's involved with this role:
Temporary Facilities Assistant – Property Services
Job Ref: Brent 5249773
Pay Rate: £16.00 per hour PAYE
Hours per week: 36 Monday – Friday, normal working hours
Role Length: This opening assignment is for 2-3 months
City: Wembley, London
The purpose of the role is to deliver high-quality customer service and maintain high levels of customer satisfaction by providing FM support services to stakeholders across the Brent estate e.g. access control, car park administration and locker administration.
Key Responsibilities:
Process the timely production and removal of staff ID cards, in accordance with the council starters and leavers process.
Manage the Civic Centre access control system including setting the provision of access profiles in accordance with operational need, Complete the daily and monthly Civic Centre car park financial reconciliation of takings and provide monthly breakdown reporting to senior managers across the department.
Complete access control and car park access reports as requested.
5Manage the Car Park ANPR system to ensure access is only gained by those authorised to do so.
Investigate complaints and maintain records in relation to car park payments and issue refunds where necessary.
Operational administration of the FM Helpdesk ensuring helpdesk tickets are recorded and assigned to the correct team and actioned within the service level agreement timescales.
Working closely with FM colleagues and contractors to monitor FM service delivery performance and ensure high standards of quality, customer service and customer satisfaction
Allocate each request with an FM software task reference and advise the customer of the unique reference.
Understand the requirements of each task and allocate task to correct team or to the FM contractor.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Membership of a relevant professional body, e.g. IWFM desirable.
Skills & Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Knowledge of operating and managing a FM software-based helpdesk.
Good understanding and knowledge of Facilities Management.
Proven experience working within Facilities Management either in- house or as a contractor overseeing an FM software based helpdesk.
Previous experience overseeing facilities suppliers and contractors’ activities.
Proven experience of carrying out building audits, including recording and taking action of significant findings as and when instructed.
Raising purchase orders, invoicing, receipting goods and manual payments.
Reporting faults and maintenance issues to the relevant manager, particularly in relation to Health and Safety.
Experience of producing financial and data trend reports.
Excellent written and spoken communication.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Brent 5249773
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.