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Housing Officer
| Posting date: | 28 May 2024 |
|---|---|
| Salary: | £38,597.00 to £43,814.00 per year |
| Additional salary information: | £38,597.00 to £43,814.00 per annum (dependent on skills and experience) |
| Hours: | Full time |
| Closing date: | 11 June 2024 |
| Location: | Edinburgh, Scotland |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Link Group Limited |
| Job type: | Contract |
| Job reference: | LHHOFMAY24 |
Summary
Housing Officer (2 x posts)
Post 1 Edinburgh – Fixed term for 6 months to cover substantive postholder on secondment. This post is based at Link’s Edinburgh Office
Post 2 Falkirk – Fixed term for 6 months to cover substantive postholder on secondment. This post is based at Link’s Falkirk Office.
Salary: £38,597.00 to £43,814.00 per annum (dependent on skills and experience)
Hybrid working is available for both of these posts.
Please specify which post you are applying for in the Match to Requirements Section of the online application form.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
Housing Officers are responsible for the delivery of a frontline quality housing, estate and property management services to our customers. The postholder will ensure tenants are supported to sustain their tenancies and positively contribute to the communities in which they manage.
The successful candidate will provide a professional, effective, and responsive arrears management service to tenants. Using skills, knowledge, and experience to contribute to any policy/procedural reviews and working towards key performance indicators which includes the implementation of Arrears policy and procedure and effectively managing all current and other tenant debt.
The role involves carrying out the void management process which includes processing tenancy termination requests and pre-termination visits as well as provide the outgoing tenant with information in relation to the termination standards and potential rechargeable repairs.
The postholder will carry out regular checks to ensure tenants are fully compliant with the terms and conditions of the tenancy agreement which includes conducting settling-in visits and provide welfare rights advice. In addition, regular checks on our estates are required to ensure that they are managed and maintained to an acceptable standard and fully compliant with our landlord responsibilities.
A significant proportion of work will be out-with the office environment, post holders will be required to hold a current driver's licence and have their own transport or access to equivalent transport which will enable you to meet the specific role requirements to travel.
About You
You will have a minimum of 2 qualifications at SCQF Level 6, e.g. Highers or equivalent experience as well as having a relevant Housing qualification or willingness to undertake the qualification.
Practical experience of dealing with the full range of Housing Management duties (including Allocations, Tenancy Management, Rent Arrears, Void Management, Repairs, Tenant Participation and Estates Management) is required for this role. Extensive working knowledge of housing and associated legislation is also required.
It is essential that you have experience of working within a RSL or Local Authority and have working knowledge of allocations and letting systems.
You will have experience of budgetary control and working knowledge of welfare benefits and debt counselling.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees), with an opportunity to buy and sell holiday
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!
For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to Basic Disclosure.
Closing Date: Midnight on Tuesday 11 June 2024
Interview Date: Tuesday 18 June 2024 at Link’s Falkirk Office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
Post 1 Edinburgh – Fixed term for 6 months to cover substantive postholder on secondment. This post is based at Link’s Edinburgh Office
Post 2 Falkirk – Fixed term for 6 months to cover substantive postholder on secondment. This post is based at Link’s Falkirk Office.
Salary: £38,597.00 to £43,814.00 per annum (dependent on skills and experience)
Hybrid working is available for both of these posts.
Please specify which post you are applying for in the Match to Requirements Section of the online application form.
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
Housing Officers are responsible for the delivery of a frontline quality housing, estate and property management services to our customers. The postholder will ensure tenants are supported to sustain their tenancies and positively contribute to the communities in which they manage.
The successful candidate will provide a professional, effective, and responsive arrears management service to tenants. Using skills, knowledge, and experience to contribute to any policy/procedural reviews and working towards key performance indicators which includes the implementation of Arrears policy and procedure and effectively managing all current and other tenant debt.
The role involves carrying out the void management process which includes processing tenancy termination requests and pre-termination visits as well as provide the outgoing tenant with information in relation to the termination standards and potential rechargeable repairs.
The postholder will carry out regular checks to ensure tenants are fully compliant with the terms and conditions of the tenancy agreement which includes conducting settling-in visits and provide welfare rights advice. In addition, regular checks on our estates are required to ensure that they are managed and maintained to an acceptable standard and fully compliant with our landlord responsibilities.
A significant proportion of work will be out-with the office environment, post holders will be required to hold a current driver's licence and have their own transport or access to equivalent transport which will enable you to meet the specific role requirements to travel.
About You
You will have a minimum of 2 qualifications at SCQF Level 6, e.g. Highers or equivalent experience as well as having a relevant Housing qualification or willingness to undertake the qualification.
Practical experience of dealing with the full range of Housing Management duties (including Allocations, Tenancy Management, Rent Arrears, Void Management, Repairs, Tenant Participation and Estates Management) is required for this role. Extensive working knowledge of housing and associated legislation is also required.
It is essential that you have experience of working within a RSL or Local Authority and have working knowledge of allocations and letting systems.
You will have experience of budgetary control and working knowledge of welfare benefits and debt counselling.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees), with an opportunity to buy and sell holiday
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!
For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to Basic Disclosure.
Closing Date: Midnight on Tuesday 11 June 2024
Interview Date: Tuesday 18 June 2024 at Link’s Falkirk Office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.