Collection & Delivery Manager (Late Shift)
| Posting date: | 28 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 June 2024 |
| Location: | Sutton (SM), SM3 9QN |
| Company: | Royal Mail |
| Job type: | Permanent |
| Job reference: | 1076552201 |
Summary
Job reference number 312599
£38,509 per annum, £3,067 London location allowance per annum, partial night shift allowance entitlement
Potential 15% bonus and 25 days annual leave plus bank holidays
Full time, 41 hours per week
Permanent
PFW London South West Local Depot, Sutton, SM3 9QN
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Sutton South West London. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About the role
As a line manager to approx 30 delivery and collection drivers, including self-employed owner drives, as well as warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit which processes up to 8,000 parcels on the late shift , effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance pattern
Late shift, Monday to Friday, 16:00 - 00:00. A degree of flexibility is required to meet operational demands. The shift is eligible for a part night allowance (additional £5.95 per hour premium for hours worked from 20.00 - 00.00)
About you
You need to possess the following skills and experience:
• Managerial and Leadership skills – the ability to motivate and inspire others.
• Ideally from a background in express parcels, with some experience working in a unionised environment.
• Driving and implementing change.
• Managing resources and budgets .
• Ability to build strong relationships with your team, unions and key stakeholders.
Closing date: Monday 10th June
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
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