Customer Service Associate
| Posting date: | 25 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 June 2024 |
| Location: | Bristol, BS2 0PT |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00234431 |
Summary
Join us as a Customer Service Associate
- Join an operational investment team, where you’ll use your expertise to process work and deal with complex customer issues and support others in your team to do the same
- You will use a wide network of contacts to deliver the best outcome for the customer
- In return, you'll be working in a supportive environment, with opportunities to advance your personal and career development
- Starting salary £30,260.00
What you'll do
In this key role, you’ll go the extra mile, undertaking processes and supporting colleagues to achieve the correct outcomes. You will need to be able to prioritise daily workloads for yourself and the team, identify process improvements and provide coaching and technical training.
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Day-to-day, you’ll also be:
- Adhering to service level agreements (SLA's) and escalating issues and breaches
- Ensuring timely and accurate processing of information, maintaining comprehensive audit trails
- Dealing with incoming correspondence from other business areas, customers and external parties
- Supporting with process improvements, involving creating IT tickets, testing, raising bugs etc
The skills you'll need
You’ll bring your experience of delivering outstanding customer service, along with excellent interpersonal and communication skills. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
- Knowledge of investment products and financial services and regulations
- Knowledge of funds and securities, matching and settlement, treasury operations or cash and stock reconciliations would be useful
- Knowledge of Avaloq would be useful
- Ability to work accurately to tight deadlines
- A background in using Treating Customers Fairly principles
- An analytical approach to problem solving