Porter
| Posting date: | 24 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | Ashford, TN25 4HR |
| Company: | Champneys |
| Job type: | Permanent |
| Job reference: | 1091030304 |
Summary
Porter
Champneys Eastwell Manor
Contract: Part TimeSalary: up to £11.44 plus gratuities and service charge
With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. Your main responsibility will be to provide ultimate customer service to guests and ensure the highest standards of customer care are maintained in line with company standards.
Other responsibilities as a Front of House Porter include;
- Checking in guests on arrival and complete the correct registration procedure including providing tours and explaining the welcome pack.
- Supporting both the Reception team and other areas to ensure that all guests are supported during their stay or visit.
- Demonstrating great customer service and ensuring you are polite, friendly and helpful at all times when interacting with guests and colleagues.
- You will have a high attention to detail, be available to work evenings and weekends and thrive working within a customer focused environment.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In house social media connecting our Champneys Family
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our Hotels or Resorts
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking
- Professional Uniform