Customer Experience Executive
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Harrogate, North Yorkshire, HG1 1NH |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Travail Employment Group |
| Job type: | Permanent |
| Job reference: | JO0000015745_1716558804 |
Summary
Customer Experience Executive
£25,000-£30,000, Harrogate, Hybrid working options, modern offices, excellent location, 25 days holiday plus bank holidays, increasing with service, 4 x salary life assurance, private medical insurance scheme, plus discretionary bonus.
We are currently recruiting an experienced Customer Experience Executive for this well established global business. You will be an integral part of the operations. You will provide high end customer service, processing orders in a timely manner and deal with enquiries and complaints.
This Customer Experience Executive role is a stand alone position within the office and you will manage the customer service department. You will be given support but ultimately you will be responsible for processing all UK and Ireland orders for the business, liaising with other European sites. We are offering hybrid working options, working 2 days from home and have an excellent benefits package alongside a discretionary bonus scheme.
Responsibilities:
- Manage all incoming customer calls
- Manage the customer orders inbox
- Process all incoming orders via e-mail, telephone and from sales representatives
- Prioritise daily workload
- Deal with customer enquires and complaints, providing technical support where necessary
- Up sell products and highlighting specific offers to customers
- Assist with stock control and inventory count
- Log all communications on the CRM system
- Deal with couriers and delivery schedules
Requirements:
- Excellent customer service and communication skills
- Strong administration skills
- Good IT skills
- Previous experience working in a fast paced administration role
- Experience using Dynamics AX would be a benefit
Full training can be provided for this Customer Experience Executive role which would include travel to other offices and via teams but you will be required to have a good level of customer service skills and strong administration skills to be able to work in this fast paced environment. This role would suit someone who has worked as a customer service advisor, customer service manager, customer experience manager, customer relations manager, order processor, sales support, sales administrator or similar.
Due to the volume of applicants for this Customer Experience Executive if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.
Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.
Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs.
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.