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Southwark Governance Lead | South London and Maudsley NHS Foundation Trust
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £58,698 - £65,095 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | London, SE5 8AZ |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6196612/334-NUR-6196612-AP |
Summary
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
This is an exciting job opportunity to work with a directorate who are committed to the Trust's aims to support spirit of candour and a culture of openness and honesty as we seek to resolve concerns, learn lessons from mistakes that may have occurred and improve the quality of services we provide.
The Governance Lead will be responsible for ensuring the best practices of complaints and incidents governance and supporting the development and implementation of governance strategies, policies, and frameworks, as well as facilitate learning and improvement across the directorate.
The post holder will be responsible for the management of the Directorate's Governance Team and lead on the application of a range of system-based approaches from the Patient Safety Incident Response Framework, ensuring compassionate engagement of those affected by patient safety incidents.
Supporting the Head of Nursing and Quality develop and implement governance processes within the Southwark Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care.
Promote a positive culture in which reporting of incidents using the Patient Safety Incident Reporting Framework is routine practice and is recognised by staff as a means of improving the quality of clinical care and reducing risks.
Ensure that governance forms an integral part of the operational and strategic aims of Southwark Directorate.
Ensure that lessons from incidents, claims, complaints and inquests analysis are learned and shared and that timely feedback of information occurs, including embedding learning across the Southwark Directorate
Provide line management responsibility for the Clinical Governance Team.
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
• Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease,our staff benefits from competitive deals to lease cars
• Accommodation,our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants
We look forward to receiving your application.
Patient Safety Incident Response Framework (PSIRF)
1. The post holder will lead on the implementation of PSIRF, including teaching identified within the Directorate the facilitation skills to be able to lead Directorate PSIRF responses such as After-Action Reviews.
Quality
1. To prepare reports for the Directorates Integrated Performance and Quality meetings including an aggregated analysis of trends and themes in patient experience, patient safety, patient outcomes, staff safety and other safety issues.
2. To support the Heads of Nursing and Quality in developing programme of work to ensure that the Trust meets the relevant criteria as described in the standards set by the Care Quality Commission and any other national, service-specific, or local performance frameworks.
3. Through complaints and incident analysis identify barriers to implementing good practice or areas of concern and liaise with the Heads of Profession to agree and implement required remedial action and ongoing maintaining of good practice.
4. To support the embedding of research to improve patient outcomes and quality of care by providing evidenced based interventions and innovations.
Governance
1. To lead on Directorate complaints processes ensuring that these are investigated within statutory time frames. Ensuring that all complaint responses are comprehensive and formatted to accessible information standards as required.
2. To ensure that all information contained within the Directorates Datix reporting system is managed in line with the Trusts policy including Duty of Candour and Being Open.
3. To lead on responses to the Parliamentary and Health Service Ombudsman.
4. To line manage the Governance Officer
5. To support clinical teams in the monitoring and thematic reviewing of adult and children’s safeguarding activity across the directorate in collaboration with the Trust Safeguarding Leads
6. To use the methodology of Our Care Improvement System (Care IS) using complaints and incidents data to enable teams to work at their best together and create a learning environment to make improvements.
7. To lead on the identification and escalation of risk issues for the directorate and to provide expert support, decision making, advice, guidance, and education on all aspects of governance management.
8. To identify risks from the analysis of complaints and incidents and ensure that these are included in the Directorates risk registers in collaboration with the Directorates Senior Leadership Team.
9. To facilitate events within the Directorate to support timely learning from incidents, complaints, claims and inquests and support staff to develop an open, just, and fair culture where staff report
10. Able to engage effectively and compassionately with service users, families, carers and all stakeholders.
This advert closes on Thursday 6 Jun 2024