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Reach & Respond Support Assistant
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £23,895 |
| Hours: | Full time |
| Closing date: | 03 June 2024 |
| Location: | YO12 7BH |
| Remote working: | On-site only |
| Company: | Beyond Housing |
| Job type: | Temporary |
| Job reference: | 244662JCP |
Summary
Come and join our amazing Reach & Respond team!
We are looking for a Reach & Respond Support Assistant to join our Reach & Respond team in Scarborough on a fixed-term basis for 6 months. If you are passionate about supporting our elderly or vulnerable customers, this could be the role for you!
The Reach & Respond service operates on a 24/7 basis and supports nearly 9,000 vulnerable people to remain living independently and safely in their own home.
You will work alongside our strong, supportive admin team which will require you to work as part of a team, be forward thinking, solution focused, and champion the services offered by our Reach & Respond service.
The role involves some of the following key tasks:
Providing support to our team of Responders, ensuring they have all the information required when attending to our customers
Providing general admin support to the Admin team, this will include accurately inputting customer data on our systems, running reports and answering customer and responder calls
Liaising with internal and external agencies to ensure support is provided to customers
Competently using our software packages such as PNC, Service, open accounts and Orchard Housing Management system.
As a Reach & Respond Support Assistant you will be able to work collaboratively with external agencies, using your initiative to build strong relationships across the service area and with partner organisations. We’re looking for someone who can work using their own initiative, is flexible and has strong communication skills.
Stephen Moore is our Monitoring Services Team Leader, so if you fancy an informal chat about the role, why not give him a call on 07917 723028. This position is full time; however we are very flexible with the hours, please contact Stephen Moore to discuss options.
Closing date for applications is Monday 3 June 2024, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.
So here goes:
Flexible working patterns to suit your commitments
Generous holiday entitlement
Impressive salaries with incremental pay increases for most colleagues
Commitment to paying the Real Living Wage for our staff
Competitive pension scheme with generous employer contributions
Life assurance to look after your loved ones
Health plan
A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Cycle to work scheme (if you’ve got the legs for it)
Annual cost of living pay rise
Agile working – to give you that positive work life balance.
Rather not work the normal 9 - 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support.
We are looking for a Reach & Respond Support Assistant to join our Reach & Respond team in Scarborough on a fixed-term basis for 6 months. If you are passionate about supporting our elderly or vulnerable customers, this could be the role for you!
The Reach & Respond service operates on a 24/7 basis and supports nearly 9,000 vulnerable people to remain living independently and safely in their own home.
You will work alongside our strong, supportive admin team which will require you to work as part of a team, be forward thinking, solution focused, and champion the services offered by our Reach & Respond service.
The role involves some of the following key tasks:
Providing support to our team of Responders, ensuring they have all the information required when attending to our customers
Providing general admin support to the Admin team, this will include accurately inputting customer data on our systems, running reports and answering customer and responder calls
Liaising with internal and external agencies to ensure support is provided to customers
Competently using our software packages such as PNC, Service, open accounts and Orchard Housing Management system.
As a Reach & Respond Support Assistant you will be able to work collaboratively with external agencies, using your initiative to build strong relationships across the service area and with partner organisations. We’re looking for someone who can work using their own initiative, is flexible and has strong communication skills.
Stephen Moore is our Monitoring Services Team Leader, so if you fancy an informal chat about the role, why not give him a call on 07917 723028. This position is full time; however we are very flexible with the hours, please contact Stephen Moore to discuss options.
Closing date for applications is Monday 3 June 2024, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Why choose us?
The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.
So here goes:
Flexible working patterns to suit your commitments
Generous holiday entitlement
Impressive salaries with incremental pay increases for most colleagues
Commitment to paying the Real Living Wage for our staff
Competitive pension scheme with generous employer contributions
Life assurance to look after your loved ones
Health plan
A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Cycle to work scheme (if you’ve got the legs for it)
Annual cost of living pay rise
Agile working – to give you that positive work life balance.
Rather not work the normal 9 - 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support.