Guest Relations Manager
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £31,021.00 per year |
| Additional salary information: | + Incentive |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | City of London, London, SE17DP |
| Company: | PPHE Hotel Group |
| Job type: | Permanent |
| Job reference: | req11162_1716561212 |
Summary
Guest Relations Manager Opening - Park Plaza Waterloo
At Park Plaza, authenticity is at the heart of everything we do. The friendly face of Park Plaza, you will do more than just welcome our guests.
Just a 5-minute walk from Waterloo Station, Park Plaza Waterloo has 494 guest rooms with 6 Meeting rooms for up to 150 delegates theatre style!
The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager you will receive:
- Salary: Up to £32'021.00 per annum
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Manager or Duty Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.