Ferry Supervisor
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £36,142 to £40,733 per year |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | PL11 2AX |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | TFWTO-039-22254 |
Summary
Ferry Supervisor | Torpoint, Cornwall | Full Time | £36,142 per annum, progressing to £40,733 per annum for an average 37 hr/week or 1929 hr/year role (annualised hours), inclusive of standard shift, evening and weekend working allowances
Our client is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.
This is a dynamic and safety-critical role in a unique environment and an exciting opportunity for a confident individual with excellent communication, leadership and operational management experience, to support customer service within the ferry team.
As the routine focal point for day-to-day delivery of the ferry service, you will be adaptable to change, quick thinking, operate well under pressure and comfortably manage competing priorities.
Are you the right person for the job?
In the first instance, you must be able to demonstrate:
• Good level of general education i.e. GCSE Maths. English
• Excellent communications skills
• Supportive of change management
• Ability to respond positively to changing operational demands
• Ability to develop and maintain a good working relationship amongst colleagues
• Pro-active and assertive
Experience of:
• A minimum of two years’ experience (FTE) working in a customer service environment and a good understanding of delivering excellent customer service.
• Significant experience in managing staff performance, setting improvement objectives, delivery of appraisals
• Ability to make independent decisions, motivating staff in challenging circumstances and giving clear instructions to employees when unexpected events occur.
• Working with and setting staff rotas
• A high level of accurate and objective reporting, with complimentary writing ability, including a strong competency in using MS Office software including Word, Excel and MS databases (or equivalents).
• Practical experience in applying internal policies and working as part of a team
What will your role look like?
• Effective operation of the lane control system to ensure efficient and safe marshalling of traffic in approaches to ferries, using public address systems as necessary to direct traffic and to inform waiting vehicles of exceptional circumstances
• Effective communication with the Bridge Control Room to allow posting on external traffic information signs if ferry operation is reduced from normal service
• Act as a communications hub between ferries and emergency services in the event of an incident or emergency
• Ensure safe levels of staffing onboard the ferry in line with established practice, obtaining relief staff as required
• Professionally deal with public enquiries outside office hours, responding to routine media enquiries about service situation and, proactively, informing media of unexpected loss of and changes to service
• Ensure thorough and accurate recording of all accidents, incidents or near misses involving public and/or staff within a timely manner
What can you expect in return?
• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme – employer and employee contributions - currently 20% employer contribution
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to Employee Assistance Programme for you and your family
• Access to a Bike2work scheme
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Uniform and PPE provided – washing and drying facilities available for use on site
• Learning and Development Opportunities
Closing date: 0900 on 10th June 2024
Interviews: week commencing 17th June 2024
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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