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Senior Customer Care Administrator
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £34,089.00 to £41,498.00 per year |
| Additional salary information: | £34089.00 - £41498.00 a year |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | London, W1G 9RU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-24-1399 |
Summary
To welcome and accurately register patients into the clinic whilst maintaining an excellent level of customer service. Maintain systems and processes to ensure that patient information/data is available at the right time and that they are complete and accurate according to the clinic patient administration system. Arriving patients on the required computer system; Epic Assist with a shared email inbox, actioning clinic/ room booking requests, patient bookings, patient registrations, finance issues and all other queries. Clinic confirmations; Contacting secretaries/ Consultants to request clinic lists for the following day, includes sending email reminders to Consultants we book for. Telephone queries, internal and external calls. Obtaining full insurance details from patients when attending for billing purposes, and if applicable, confirming the details with the insurance companies (procedure patients only) To invoice private self-funding outpatients for consultations and hospital tests and be responsible for the clarification of payment method using the required system Compucare, taking payment on the day as per departmental processes. Send post clinic information to requesting Doctors/ secretaries. Complete required clinic preparation for the following day; Diagnostic and ATP prep. Cash handling Managing till float, ensuring that all transactions balance when cashing out and at the end of the shift. Includes end of week cash banking. Complete daily Card Z-Totals as per the standard operating procedure. To work to specified deadlines and can work autonomously managing and prioritising workload effectively, whilst working as part of the multidisciplinary team. Action IEP requests End of week cash/ cheque counting summary Ensure departmental trackers are updated daily. Monitor the facility to ensure that it remains clean, tidy, safe, well-maintained and meets environmental, health, and security standards and complies with government regulations. Assist your line manager with investigating complaints in conjunction with the general manager. Assist your line manager in ensuring the department is always efficiently and effectively managed.