Customer Service Advisor - Fluent Dutch
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | Pension, Private Medical Insurance, Employee Discounts |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | Tech Mahindra |
| Job type: | Contract |
| Job reference: | CSDWFH |
Summary
Dutch (Fluent Speaking) – Customer Service Advisor
Here at Tech Mahindra, we have a fantastic opportunity for fluent Dutch Speakers to join our fantastic customer service team on a 6-month Fixed Term Contract!
Work from home (UK wide)
The Role:
The customer service team are primarily ‘brand ambassadors’ who provide a professional and engaging experience to our clients’ loyal customers.
As a customer service advisor, you are responsible for providing - a quick, effortless, and exceptional customer service experience to our clients’ customers.
The types of queries you will deal with will range from payment issues, billing enquiries, general account queries and technical support.
About you:
You will need to be a fluent Dutch speaker as you will be engaging with Dutch speaking customers.
If you have a personable and engaging personality, we can teach you the rest!
Salary:
£30,000 p/a basic salary + benefits
What we are looking for:
Dutch fluent speaker.
You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers.
You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
Excellent problem-solving skills.
Excellent written and verbal communication skills (fluent Dutch).
Strong attention to detail.
Ability to work to targets but ensure customer experience is your primary focus.
Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email.
You must be 18 years of age or older.
Mandatory DBS and Credit Check Requirements:
You must have no unspent criminal convictions.
You must have no adverse credit or CCJs.
Working Hours:
You will work 5 days out of 7 between Mon and Sun (We do require full flexibility to work shift rotations)
Business Overview:
Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.
At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.
Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.
That is the Tech Mahindra way… to RISE!
What makes a wonderful team? A Diverse team!
We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!
Interested? Contact our Talent Acquisition team! We look forward to speaking with you!
A job is not just a job. It is who you are!
Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.
We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.
Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.
If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.
Join us in fostering an inclusive environment where everyone can thrive and contribute their best!
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £30,000.00 per year
Benefits:
Company pension
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Work from home
Here at Tech Mahindra, we have a fantastic opportunity for fluent Dutch Speakers to join our fantastic customer service team on a 6-month Fixed Term Contract!
Work from home (UK wide)
The Role:
The customer service team are primarily ‘brand ambassadors’ who provide a professional and engaging experience to our clients’ loyal customers.
As a customer service advisor, you are responsible for providing - a quick, effortless, and exceptional customer service experience to our clients’ customers.
The types of queries you will deal with will range from payment issues, billing enquiries, general account queries and technical support.
About you:
You will need to be a fluent Dutch speaker as you will be engaging with Dutch speaking customers.
If you have a personable and engaging personality, we can teach you the rest!
Salary:
£30,000 p/a basic salary + benefits
What we are looking for:
Dutch fluent speaker.
You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers.
You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
Excellent problem-solving skills.
Excellent written and verbal communication skills (fluent Dutch).
Strong attention to detail.
Ability to work to targets but ensure customer experience is your primary focus.
Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email.
You must be 18 years of age or older.
Mandatory DBS and Credit Check Requirements:
You must have no unspent criminal convictions.
You must have no adverse credit or CCJs.
Working Hours:
You will work 5 days out of 7 between Mon and Sun (We do require full flexibility to work shift rotations)
Business Overview:
Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.
At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.
Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.
That is the Tech Mahindra way… to RISE!
What makes a wonderful team? A Diverse team!
We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!
Interested? Contact our Talent Acquisition team! We look forward to speaking with you!
A job is not just a job. It is who you are!
Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.
We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.
Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.
If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.
Join us in fostering an inclusive environment where everyone can thrive and contribute their best!
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £30,000.00 per year
Benefits:
Company pension
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Work from home
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.