Claims Handler
| Posting date: | 24 May 2024 |
|---|---|
| Salary: | £23,795.20 to £28,000.00 per year |
| Additional salary information: | Pension Contributions |
| Hours: | Full time |
| Closing date: | 23 June 2024 |
| Location: | TN39 3LG |
| Remote working: | On-site only |
| Company: | ACORN BUILDING & DECORATING LTD |
| Job type: | Permanent |
| Job reference: | Bex101 |
Summary
Do you have previous insurance industry experience along with excellent customer service, verbal & written skills? Or looking for a new career?
If so, join the Acorn Builders Team as a Claims Handler and embark on an exciting journey with one of the Southeast’s premier insurance building contractors!
Acorn Builders Ltd works closely with insurance companies, TPA’s, and Brokers to restore homes and premises to their pre-loss condition, ensuring policyholders receive flawless reinstatement repairs.
Job Role:
• Responsible for a caseload of claims, running the journey for the policy holder
and be their point of contact.
• Steer the customer journey from booking to completion.
• Maintain accurate records on internal & external databases and ensure claim
progress is recorded.
• Advise Surveyors and 3rd parties on progress of claims.
• Make & receive calls from internal & external parties.
• Provide excellent customer service.
Skills:
• Excellent customer service, verbal & written skills
• Previous Insurance industry experience – (desirable)
• Skilled at managing personal workload, prioritising tasks, and staying self-
motivated.
• Understand the importance of ensuring all stakeholders and parties are kept
fully updated at all times.
• Pro-active claims handling philosophy
• Adept at problem solving and decision making.
• Ability to work in a fast-paced environment.
• Strong focus on customer satisfaction
• Previous experience desirable.
If so, join the Acorn Builders Team as a Claims Handler and embark on an exciting journey with one of the Southeast’s premier insurance building contractors!
Acorn Builders Ltd works closely with insurance companies, TPA’s, and Brokers to restore homes and premises to their pre-loss condition, ensuring policyholders receive flawless reinstatement repairs.
Job Role:
• Responsible for a caseload of claims, running the journey for the policy holder
and be their point of contact.
• Steer the customer journey from booking to completion.
• Maintain accurate records on internal & external databases and ensure claim
progress is recorded.
• Advise Surveyors and 3rd parties on progress of claims.
• Make & receive calls from internal & external parties.
• Provide excellent customer service.
Skills:
• Excellent customer service, verbal & written skills
• Previous Insurance industry experience – (desirable)
• Skilled at managing personal workload, prioritising tasks, and staying self-
motivated.
• Understand the importance of ensuring all stakeholders and parties are kept
fully updated at all times.
• Pro-active claims handling philosophy
• Adept at problem solving and decision making.
• Ability to work in a fast-paced environment.
• Strong focus on customer satisfaction
• Previous experience desirable.