Welcome Car Host
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | Bonus, Pension, Uniform, Benefits |
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | Edinburgh, Edinburgh, EH12 9FT |
| Company: | Europcar Group UK Limited |
| Job type: | Permanent |
| Job reference: | WELCO50398_1716478961 |
Summary
Europcar is looking for Welcome Hosts
You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? We are looking for Welcome Hosts at our Edinburgh Airport location.
What we can offer you:
- Competitive Basic Salary
- Starting on 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Confidential legal and support service through BUPA
- Career progression and development
*forms part of current non contractual benefit offering
Main purpose of the role:
To ensure our customers are greeted and supported in the car park by showing controls,vehicle condition and assisting with luggage. Provide excellent customer service at all times.
Main duties of the role:
- To be ready and available for customers in the reception area. Approach all customers to assist with luggage, controls and vehicle condition in an assumptive way including bringing the car to the door.
- To process customers through the Queue management system when required or push customers to any vacant
- To observe and take action when they see service levels could be better.
- Report any inconsistencies where we could improve service to our customers.
- To perform regular cosmetic checks on the vehicles within the car park. To ensure our customers' expectations are met at all times.
- To maintain a high quality of Customer Service recognising the company's Customer Service Standards, and observing the company's Quality Policy when applicable to your duties.
- In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
- Ensure the safety and security of customers, staff, equipment and premises at all times. Log any lost property immediately when found.
- To identify and communicate to the Station Manager any new / additional aspects within the workplace which might have a significant impact upon the environment.
Key skills and attributes required:
- Teamwork.
- Adaptability.
- Resilience.
- Efficiency.
- Interpersonal skills.
Why choose Europcar?
We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.
We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
If you believe you have what it takes to become a successful Welcome Host within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.
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