Head of Technical Services
| Posting date: | 23 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | London, Greater London, W1 |
| Company: | GLH Hotels |
| Job type: | Permanent |
| Job reference: | 3618147 |
Summary
Head of Technical Services
Contract Type - Permanent
39 hours per week
Employment Type - Full Time
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps its employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people-company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 17 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.
The Role
The Head of Technical Services, reporting to the IT Director is a key member of the Clermont Technology team, plays a crucial role in the delivery of effective technical support and incident management services across the company's various locations. This senior position offers a unique opportunity to work in iconic venues within the hospitality industry, particularly during a period of growth for Clermont Hotels.
The role involves managing a wide range of technologies, ensuring the seamless operation of core platforms and delivering high-quality technical solutions. The Head of Technical Services is responsible for leading a dynamic team, overseeing the Technology Service Desk function, managing budgets, and developing hardware and infrastructure. This includes involvement in Active Directory/365 management, operating systems maintenance, asset management, product evaluation, project delivery, and compliance with PCI/GDPR regulations.
The role also entails championing Business Continuity initiatives to ensure uninterrupted operations.
What we look for
· Bachelor's degree in computer science, Information Technology, or a related field
· In-depth knowledge of IT systems, infrastructure, and emerging technologies.
· Ability to lead and motivate teams, foster collaboration, and manage diverse technical professionals.
· Understanding of regulatory compliance requirements (e.g., GDPR, PCI) and security measures implementation.
· Adaptability to evolving technologies and innovation in solutions to meet business needs.
· Customer-centric approach to delivering high-quality technical services.
· Technical expertise with rapid learning ability of technology, processes, and procedures.
· Approachable, proactive, confident, and excellent in organizational and time management skills.
· Ability to communicate technical details to non-technical audiences.
· Calm under pressure, adaptable to a fast-paced environment, and maintaining good humor.
· Passion for staying updated with the latest technologies.
· Hands-on approach when necessary.
· Commitment to internal and external customer service excellence.
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!