Ward Clerk | Imperial College Healthcare NHS Trust
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 pa inclusive |
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | London, NW1 5QH |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Permanent |
| Job reference: | 6339427/290-SCCS-1442 |
Summary
We are looking for an enthusiastic person to add to our dynamic team of Admissions & ophthalmology ward whopromotes a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trustwithin Ophthalmology.
The role is to ensureto provide effective and efficient clerical and reception support the Ophthalmology wards, ensuring that administration processes meet the needs of all service users.
You’ll be liaising with both patients and clinicians on a daily basis so you need to be approachable, confident and caring.
We need individuals who can keep calm in our fast-paced environment, are able to prioritise their workload effectively and are happy to be busy and challenged.
Do you have the sparkle that we’re looking for?
· Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
· Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
· Maintain good communication links with the ward team and otherdepartments.
· To ensure that all telephone calls are answered within the agreed time and in line with the Trust’s telephone standards.
· Redirect calls to other departments if necessary or when callers are misdirected.
· To arrange transport when required, clearly communicating with the nursing staff.
· Make outpatient appointments as appropriate prior to discharge in conjunction with the patients future care plans.
· Shift pattern Tuesday to Saturday
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
This advert closes on Thursday 6 Jun 2024