Front of House Co-ordinator
| Posting date: | 23 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 June 2024 |
| Location: | EC2V 7BX |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 54093 |
Summary
Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.
-To deliver a 5 star customer experience in a newly refusbished corporate building in London, Gresham St.
-Ownership and oversight of reception activities - ensuring reception operations run smoothly with consideration for GDPR guidelines including the redirection of all mail received in for all registered BOI businesses.
-Build and establish a customer service focused relationship with end user occupant and be responsive to client needs in a friendly, professional, and timely manner, embodying the customer first mentality.
-Working as part of a small team that will require flexibility and proactivity to ensure all clients needs are being considered at all times - the role is primarily based at reception but will also involved some working on the floor and in the post room.
Front of House
-First point of contact in reception - Representing and greeting all clients in a friendly, courteous, and professional manner.
-Receive and process all stakeholders telephone /email requests to ensure the timely responses of queries.
-Check in arriving visitors, providing access using security and access control system
-Dealing with queries from staff, visitors, and contractors.
-Admin and assistance with room and desk booking systems - completing room booking for onsite teams and ensuring check in communications also issued in a timely manner.
-Flagging urgent issues and assisting as needed.
-Be a champion for excellent customer experience.
-Act as the interface between clients and facilities, providing a first point of contact for staff requesting information and reporting any issues.
Business support
-Champion safe working; Identify and escalate Health & Safety issues across the site.
-Follow escalation processes with all service lines to resolve outstanding issues and address areas of concern.
-Felxibility in approach as some duties will involve helping with post room/metting room/townhall setup tasks and anything else that business needs demand.
Meeting room support
-Daily meeting room check and setup/set down/coffee machine checks - to ensure any issues are recorded and communicated to the correct party to ensure availability in a timely manner.
-Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.
-Provide resources for meetings per daily setup schedule or adhoc on request, ie chairs, flip charts, and any AV requests.
-Provide internal meeting room and booking system support to clients.
-To deliver a 5 star customer experience in a newly refusbished corporate building in London, Gresham St.
-Ownership and oversight of reception activities - ensuring reception operations run smoothly with consideration for GDPR guidelines including the redirection of all mail received in for all registered BOI businesses.
-Build and establish a customer service focused relationship with end user occupant and be responsive to client needs in a friendly, professional, and timely manner, embodying the customer first mentality.
-Working as part of a small team that will require flexibility and proactivity to ensure all clients needs are being considered at all times - the role is primarily based at reception but will also involved some working on the floor and in the post room.
Front of House
-First point of contact in reception - Representing and greeting all clients in a friendly, courteous, and professional manner.
-Receive and process all stakeholders telephone /email requests to ensure the timely responses of queries.
-Check in arriving visitors, providing access using security and access control system
-Dealing with queries from staff, visitors, and contractors.
-Admin and assistance with room and desk booking systems - completing room booking for onsite teams and ensuring check in communications also issued in a timely manner.
-Flagging urgent issues and assisting as needed.
-Be a champion for excellent customer experience.
-Act as the interface between clients and facilities, providing a first point of contact for staff requesting information and reporting any issues.
Business support
-Champion safe working; Identify and escalate Health & Safety issues across the site.
-Follow escalation processes with all service lines to resolve outstanding issues and address areas of concern.
-Felxibility in approach as some duties will involve helping with post room/metting room/townhall setup tasks and anything else that business needs demand.
Meeting room support
-Daily meeting room check and setup/set down/coffee machine checks - to ensure any issues are recorded and communicated to the correct party to ensure availability in a timely manner.
-Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.
-Provide resources for meetings per daily setup schedule or adhoc on request, ie chairs, flip charts, and any AV requests.
-Provide internal meeting room and booking system support to clients.