Service Delivery Technician - UOD1485
| Posting date: | 23 May 2024 |
|---|---|
| Salary: | £23,715 to £26,396 per year |
| Hours: | Full time |
| Closing date: | 22 June 2024 |
| Location: | Dundee, Dundee, DD1 4HN |
| Company: | University of Dundee |
| Job type: | Permanent |
| Job reference: | 4307_1716459440 |
Summary
Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate is split into four delivery departments: Security Infrastructure & Research Computing, Business Services, End User Services and Directors Office. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of corporate software systems. This role is part of the End User Services department.
We are recruiting for (2) .5 FTE exceptional individuals to join us as Service Delivery Technicians in our experienced End User Services Out of Hours Team based in the main library on campus. These are permanent roles.
Reporting to the Service Desk Team Manager, These roles involve working weekdays in the evening (until 8.00 pm) and at the weekend daytime shifts (until 6.00 pm). These are customer facing roles and primarily involve providing support to our student community. These roles would be suitable for students or those wishing to take advantage of non-conventional hours.
If you are someone with a background in and passion for IT support, we would love to hear from you.
Your priorities will include:
- As the first point of contact for users at the main library IT Service Point you'll log and resolve queries, incidents, problems and requests relating to both equipment and applications.
- Provide in person support to students with regards to the use of printing facilities and wireless connectivity
- Assist in the set-up and deployment of PC's and networked devices
- Ensure that service desk records are correctly recorded, maintained and updated-using our Service Management tool (TOPdesk).
- Provide preventative maintenance and assist in keeping equipment in a satisfactory condition
Who we're looking for: Team members with
- the ability to communicate clearly and effectively with an ability to make technical issues accessible to staff and students
- a strong understanding of current technology
- a passion for customer service
- excellent interpersonal skills
- the ability to remain calm under pressure
We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.
For further information about this position please contact lain Gordon, Head of End User Services at i.d.gordon@dundee.ac.uk. To find out more about Digital & Technology Services please visit www.dundee.ac.uk/it
The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.